Calibre CPA Group, PLLC

IT Support

• Serve as the primary technical support contact for onsite and remote employees
• Troubleshoot access, authentication, MFA, SSO, VPN, remote access, connectivity, hardware, software, printers, scanners, mobile devices, peripherals, conference room technology, audiovisual equipment, and Teams meetings
• Diagnose and resolve issues involving Microsoft Windows, Microsoft 365, firm software, and business systems
• Coordinate with third-party vendors and service providers and manage escalations through resolution
• Install, configure, maintain, and troubleshoot hardware and software
• Maintain support records, document standard operating procedures, and maintain the public IT knowledge base
• Administer user accounts and permissions in Active Directory, Microsoft 365, Azure, and firm applications
• Support Exchange Online, Teams, SharePoint, OneDrive, user access, and licensing
• Support software deployments, hardware installations, upgrades, patch management, endpoint support, inventory, and asset tracking
• Coordinate technology onboarding and offboarding, including equipment, account provisioning, licensing, access changes, recovery, and termination of access
• Conduct technology orientation and training for employees
• Develop user guides, training materials, and knowledge base documentation
• Support software implementations, technology rollouts, and employee communications
• Assist with technology projects, office technology initiatives, equipment deployments, and upgrades across multiple locations
• Participate in testing, documentation, and implementation of new systems
• Recommend improvements to efficiency, security, and employee technology experience
• Support cybersecurity controls, endpoint protection, MFA, access management, security awareness, vulnerability remediation, compliance, disaster recovery, and business continuity activities
• Travel between Calibre office locations for support, training, and technology deployments as required

IT Support – Operations Specialist