California Casualty

Call Center Representative

• Lead Contact Center Operations and operational strategy initiatives
• Drive process improvement and operational excellence programs
• Oversee workforce management, workforce planning, forecasting, and staffing alignment
• Manage contact center vendor relationships and performance standards
• Leverage business analytics, reporting, and performance metrics to support data-driven decision-making
• Lead the evaluation and implementation of contact center technology solutions and system enhancements
• Partner with IT and business leaders to improve operational effectiveness and service delivery
• Support operational readiness and scalable solutions that meet evolving customer and business needs

Explore Contact Center Manager at California Casualty. Review requirements and application details.