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Nurse Triage Operations Admin
Call 4 Health. Coordinate administrative planning and operational oversight for assigned functions within Call 4 Health's 24/7 Nurse Triage department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare administrative coordination, including staffing management, scheduling, and onboarding processes. Proficient in maintaining compliance with nursing licensure and credentialing requirements while supporting operational efficiency in a 24/7 healthcare environment.
Highest-signal resume keywords
Healthcare Administrative CoordinationStaffing ManagementNurse OnboardingMultistate Nursing LicensureElectronic Scheduling Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staffing AnalysisScheduling StrategiesCredential TrackingOperational ReportingProcess Improvement
Soft Skills
Organizational SkillsTime ManagementAttention to DetailCommunication SkillsIndependent Work
Tools & Technologies
Electronic Scheduling SystemsMicrosoft TeamsMicrosoft OfficeNursys Verification System
Certifications & Qualifications
Licensed Practical NurseMedical Assistant Certification
Industry Keywords
Healthcare OperationsNurse TriageClinical Coordination24/7 HealthcareOnboarding Documentation
About the role
Key responsibilities & impact- Coordinate administrative planning and operational oversight for assigned functions within Call 4 Health's 24/7 Nurse Triage department
- Evaluate staffing requirements, analyze coverage trends, and develop and implement workforce scheduling strategies
- Maintain the master nursing schedule across all shifts and coverage requirements
- Coordinate schedule changes, PTO requests, call-outs, and shift coverage
- Identify staffing gaps and coordinate coverage for open shifts
- Maintain records of scheduled hours, actual coverage, and staffing changes
- Monitor staffing trends and provide regular reports to leadership
- Coordinate with Nurse Supervisors and Team Leads regarding coverage concerns and staffing escalations
- Develop and maintain onboarding checklists and training documentation
- Coordinate new nurse onboarding, orientation schedules, and required training activities
- Track completion of training, competencies, and documentation
- Maintain centralized records of nursing licenses and credentialing requirements
- Track RN and LPN license status across applicable states, expiration dates, renewals, continuing education, certifications, and other credentialing requirements
- Alert leadership to upcoming expirations, missing documentation, and compliance concerns
- Assist with new state licensure applications and renewals
- Develop, evaluate, and maintain administrative procedures for scheduling, onboarding, and credential tracking
- Maintain employee and operational records
- Support communication and coordination between nurses, supervisors, and leadership
- Prepare operational reports and staffing metrics
- Identify opportunities to streamline administrative workflows and participate in departmental improvement initiatives
- Provide administrative support to the Director of Nurse Triage Operations and Nurse Supervisors
- Analyze staffing utilization, scheduling costs, and operational performance to improve departmental efficiency
Requirements
What you’ll need- Previous experience in a healthcare administrative, scheduling, staffing, or clinical coordination role
- Experience with electronic scheduling systems, Microsoft Teams, and Microsoft Office
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Strong attention to detail
- Ability to work independently and identify opportunities for process improvement
- Licensed Practical Nurse, Medical Assistant Certification, or comparable healthcare education/experience preferred
- Experience coordinating schedules for a healthcare workforce preferred
- Experience with nurse onboarding and credentialing preferred
- Familiarity with multistate nursing licensure and the Nursys verification system preferred
- Experience supporting remote clinical teams preferred
- Experience in telephone triage, nurse navigation, or other 24/7 healthcare operations preferred
- Graduate Degree or better in Nursing or related field preferred
Benefits
Comp & perks- Remote work environment
- No travel required
- Reasonable accommodations for qualified applicants and employees
- Equal opportunity employment