Call 4 Health

Operations

• Coordinate administrative planning and operational oversight for assigned functions within Call 4 Health's 24/7 Nurse Triage department
• Evaluate staffing requirements, analyze coverage trends, and develop and implement workforce scheduling strategies
• Maintain the master nursing schedule across all shifts and coverage requirements
• Coordinate schedule changes, PTO requests, call-outs, and shift coverage
• Identify staffing gaps and coordinate coverage for open shifts
• Maintain records of scheduled hours, actual coverage, and staffing changes
• Monitor staffing trends and provide regular reports to leadership
• Coordinate with Nurse Supervisors and Team Leads regarding coverage concerns and staffing escalations
• Develop and maintain onboarding checklists and training documentation
• Coordinate new nurse onboarding, orientation schedules, and required training activities
• Track completion of training, competencies, and documentation
• Maintain centralized records of nursing licenses and credentialing requirements
• Track RN and LPN license status across applicable states, expiration dates, renewals, continuing education, certifications, and other credentialing requirements
• Alert leadership to upcoming expirations, missing documentation, and compliance concerns
• Assist with new state licensure applications and renewals
• Develop, evaluate, and maintain administrative procedures for scheduling, onboarding, and credential tracking
• Maintain employee and operational records
• Support communication and coordination between nurses, supervisors, and leadership
• Prepare operational reports and staffing metrics
• Identify opportunities to streamline administrative workflows and participate in departmental improvement initiatives
• Provide administrative support to the Director of Nurse Triage Operations and Nurse Supervisors
• Analyze staffing utilization, scheduling costs, and operational performance to improve departmental efficiency

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Nurse Triage Operations Admin