Customer Service Specialist

Calyxo, Inc.

. Manage customer order fulfillment, open orders, service issues, and resolutions .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer order fulfillment and service issue resolution within the medical device industry, with strong organizational and problem-solving skills. Proficient in managing customer interactions and maintaining compliance with relevant regulations.

Highest-signal resume keywords

Customer Order FulfillmentMedical Device ExperienceProblem Resolution SkillsMS Word, Excel, Outlook, and Teams ProficiencyNetsuite, SalesForce, and QuickBooks Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Order ManagementService Issue ResolutionAttention to DetailMulti-taskingTyping Proficiency

Soft Skills

Interpersonal SkillsPhone EtiquetteOrganizational SkillsTime ManagementAbility to Work Independently

Tools & Technologies

MS WordMS ExcelMS OutlookMS TeamsNetsuiteSalesForceQuickBooks

Industry Keywords

Medical Device IndustryDurable Medical EquipmentComplianceCustomer ServiceOrder Fulfillment

About the role

Key responsibilities & impact

Manage customer order fulfillment, open orders, service issues, and resolutions
Act as the primary liaison between customers, sales, and cross-functional departments
Generate weekly open billable orders reports for sales
Review and maintain open orders, resolving delivery blocks, billing blocks, and incomplete order statuses
Document delays and order changes accurately
Support new account setup with Customer, Sales, Legal, and Finance
Coordinate with 3PL, supply chain, and sales to manage customer expectations and fulfill orders
Maintain customer equipment records and facilitate upgrades
Support the Equipment Evaluation program and coordinate shipments, returns, or purchase conversions
Investigate and process credits, debits, and Returned Goods Authorizations
Facilitate trunk stock requests and conduct monthly audits and reconciliations
Generate monthly reconciliation performance reports for leadership
Answer incoming and outbound customer calls and emails
Respond to emails professionally, accurately, and promptly
Document customer interactions according to Standard Operation Procedures
Adhere to processes, policies, and procedures
Escalate issues as needed
Identify and document process changes and improvements with Customer Service Management
Report to the Customer Service Manager

Requirements

What you’ll need

High school diploma
Minimum 5 years' experience in a customer service role in the medical device or durable medical equipment industry, or equivalent combination of education and experience
Work location: Remote (West Coast)
Travel: 10%
Full time employment
Excellent interpersonal and phone etiquette skills
High degree of attention to detail and ability to multi-task in a fast-paced environment
Problem resolution, follow-up, planning and organizational skills, including ability to meet deadlines
Ability to work independently and on a team utilizing effective time management
Proficient with typing and MS Word, Excel, Outlook, and Teams
Ability to learn quickly and adapt to new technologies and applications
Netsuite, SalesForce, and QuickBooks system experience preferred
Ability to work at a computer workstation for extended periods of time
Medical device experience required
Compliance with relevant county, state, and Federal rules regarding vaccinations
Legal authorization to work in the United States required

Benefits

Comp & perks

Variable incentive plan
Stock options – ownership and a stake in growing a mission-driven company
401(k)
Healthcare insurance
Paid vacation
Diverse work environment
Constant learning and dynamic challenges to support professional growth