Calyxo, Inc.

Outside Sales

• Meet or exceed quarterly sales quota for the defined area
• Maintain monthly and quarterly territory plans outlining sales objectives and vulnerabilities
• Provide monthly forecasts for the defined area
• Communicate Calyxo products’ value proposition to customers
• Qualify, train, assess, and develop accounts to adopt Calyxo products in kidney stone practices
• Communicate market conditions and recommend commercial process improvements
• Partner with Professional Education to deliver clinical and training support
• Build and maintain relationships with key customers and KOLs
• Partner with Regional Sales, Sales, and Marketing teams to prioritize customers for corporate relationships
• Partner with Customer Service to meet and exceed customer expectations
• Ensure required sales reporting forms are completed and submitted on time
• Support resolution of product complaints and safety issues
• Support organizational goals, policies, Good Manufacturing Practices, FDA regulations, Customer Relationship policies, and Sunshine Act compliance
• Maintain a professional and credible image with physicians, consultants, suppliers, and teammates
• Manage travel and expenses within the approved budget
• Perform other duties as assigned

Territory Sales Manager

• Meet or exceed quarterly sales quotas for the defined territory
• Maintain monthly and quarterly territory plans outlining sales objectives and vulnerabilities
• Provide monthly forecasts for the defined area
• Communicate Calyxo products’ value proposition to customers
• Qualify, train, assess, and develop accounts to drive adoption of Calyxo products in kidney stone practices
• Communicate market conditions and recommend commercial process improvements
• Partner with Professional Education to deliver clinical and training support
• Build and maintain relationships with key customers and key opinion leaders
• Collaborate with Regional Sales, Sales, Marketing, Customer Service, and Finance teams
• Complete and submit required sales reporting forms on time
• Support resolution of product complaints and safety issues
• Follow organizational policies, Good Manufacturing Practices, FDA regulations, Customer Relationship policies, and Sunshine Act policies
• Maintain a professional image with physicians, consultants, suppliers, and teammates
• Maintain credentials required to enter hospitals and medical facilities
• Manage travel and expenses within the approved budget
• Perform other assigned duties and contribute to a collaborative, ethical, efficient, high-achieving culture

Customer Support

• Manage customer order fulfillment, open orders, service issues, and resolutions
• Act as the primary liaison between customers, sales, and cross-functional departments
• Generate weekly open billable orders reports for sales
• Review and maintain open orders, resolving delivery blocks, billing blocks, and incomplete order statuses
• Document delays and order changes accurately
• Support new account setup with Customer, Sales, Legal, and Finance
• Coordinate with 3PL, supply chain, and sales to manage customer expectations and fulfill orders
• Maintain customer equipment records and facilitate upgrades
• Support the Equipment Evaluation program and coordinate shipments, returns, or purchase conversions
• Investigate and process credits, debits, and Returned Goods Authorizations
• Facilitate trunk stock requests and conduct monthly audits and reconciliations
• Generate monthly reconciliation performance reports for leadership
• Answer incoming and outbound customer calls and emails
• Respond to emails professionally, accurately, and promptly
• Document customer interactions according to Standard Operation Procedures
• Adhere to processes, policies, and procedures
• Escalate issues as needed
• Identify and document process changes and improvements with Customer Service Management
• Report to the Customer Service Manager

Territory Sales Manager

Territory Sales Manager

Customer Service Specialist