Customer Success Lead

Cambio

. Own the end-to-end experience for Cambio’s enterprise real estate customers .

Posted 11/9/2026full-timeNew York City • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on enterprise real estate clients and sustainability reporting. Proven ability to lead teams, enhance customer onboarding processes, and drive data quality assurance while fostering strong client relationships.

Highest-signal resume keywords

Customer Success ManagementSustainability ReportingData Quality AssuranceTeam LeadershipClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingData AnalysisReport CreationEnergy BenchmarkingReal Estate Reporting Metrics

Soft Skills

Strong Communication SkillsAttention to DetailAnalytical SkillsRelationship BuildingProcess Optimization

Industry Keywords

GRESBTCFDCDPClimate ReportingSustainability Compliance

About the role

Key responsibilities & impact

Own the end-to-end experience for Cambio’s enterprise real estate customers
Serve as the primary point of contact and trusted advisor for enterprise customers
Lead customer success and data quality assurance teams
Oversee proactive anomaly checking and remediation to drive a 10/10 data quality assurance process
Manage onboarding of new customers onto the Cambio platform
Provide product training and improve the onboarding program to increase speed of value creation
Support customer adoption among team members
Own customer processes involving platform-integrated sustainability reporting, including GRESB, TCFD, and CDP
Enable customers to integrate data and use Cambio for quantitative reporting processes
Track and relay customer feedback to the product team
Own customer metrics including onboarding completion time, properties on the platform, and user metrics
Improve customer NPS and ensure retention
Collaborate with sales, product, and engineering teams on pilots, demos, and customer deliverables
Advocate for customer needs and drive product improvements
Develop retention strategies and identify account growth and upsell opportunities
Establish strong enterprise customer relationships
Lead and scale the customer success team
Enable customer integration for annual sustainability and financial compliance reporting
Manage critical customer pilots to help close new customers
Drive renewals and expansion within existing accounts

Requirements

What you’ll need

5+ years of experience in customer success, account management, or a related field
2+ years of experience working with customers on climate / sustainability reporting
Familiarity with building energy benchmarking, real estate reporting metrics, and/or other energy-related experience
Strong analytical skills and ability to create, manage, and interpret complex reports and data sets
High attention to detail and commitment to 100% data accuracy
Proven track record of building and maintaining strong client/customer relationships
Proven experience leading and managing a customer success team or similar role
Exceptionally strong written and verbal communication skills
Ability to translate between different audiences
Ability to design, implement, and optimize customer success processes
Familiarity with regulatory environments related to real estate or sustainability is a plus
Authorization to work in the United States or Canada is required

Benefits

Comp & perks

Hybrid work arrangement with 2–3 days of in-person collaboration per week
Opportunity to work on products and systems impacting the real estate industry’s path to net zero
Customer success leadership opportunity with responsibility for building and scaling a best-in-class program