Lead Renewal Specialist

Cambium Learning Group

. Serve as the day-to-day supervisor and mentor for a select group of Renewal Specialists .

Posted 10/21/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full renewal cycle, including negotiation and pricing strategies, while effectively mentoring and leading a team of Renewal Specialists. Proficient in Salesforce CRM and skilled in analyzing account trends to drive customer engagement and retention.

Highest-signal resume keywords

Salesforce CRM ProficiencyRenewal Cycle ManagementNegotiation SkillsTeam Mentoring and TrainingCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementSales Process ManagementForecastingPipeline ManagementContract ReviewPricing QuotingSaaS ExperienceEdTech KnowledgeK–12 Buying Cycle FamiliarityData Analysis

Soft Skills

Exceptional CommunicationOrganizational SkillsTime ManagementProblem SolvingInterpersonal Skills

Tools & Technologies

Salesforce CRMMicrosoft OfficeGoogle Suite

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

SaaSSubscription-Based RenewalsCustomer SuccessSales OperationsRenewal Targets

About the role

Key responsibilities & impact

Serve as the day-to-day supervisor and mentor for a select group of Renewal Specialists
Guide priorities, account strategy, and renewal-cycle execution
Assist with onboarding and ongoing training on renewal processes, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge
Escalate complex renewals, pricing questions, and contract issues to the Director, SaaS/New Curriculum
Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach recovery plans
Identify and troubleshoot team effectiveness and efficiency issues and recommend process changes
Assist the Director with special projects and organizational initiatives
Model best practices for customer communication, cross-motion referrals, and CRM discipline
Own the full renewal cycle for assigned accounts from outreach through close
Build customer relationships and secure multi-year commitments
Prepare renewal pricing quotes and negotiate terms with school and district decision makers
Identify cross-sell and upsell opportunities and manage transfers to Account Executives
Identify Professional Learning opportunities and complete cross-motion referrals
Review contracts, verify user counts, and ensure licensing compliance
Use Salesforce CRM to track pipeline, update forecasts, and maintain account accuracy
Collaborate with Sales, Sales Operations, and Customer Success on territory strategies, renewal processes, and handoffs
Analyze usage, adoption, and account trends to support renewals
Conduct customer-facing demonstrations of Lexia's SaaS/New Curriculum programs when needed

Requirements

What you’ll need

Bachelor's degree or equivalent experience
3–5 years' experience in sales, sales support, renewals, or a quota-carrying role
Demonstrated history of meeting or exceeding renewal or sales targets
Experience mentoring, training, or informally leading peers
Proven ability to manage a sales process, negotiate renewals, and close business
Exceptional organizational and time-management skills with attention to detail and the ability to work in a high-volume, fast-paced, remote environment
Excellent communication and interpersonal skills, comfortable engaging decision makers and able to tailor messaging to different stakeholders
Proven customer service acumen and experience delivering product presentations to groups and individuals
Self-motivated, adaptable, and proactive in solving problems and improving workflows
Professional and proficient use of Salesforce CRM and Microsoft Office or Google Suite
Passion for education and commitment to improving literacy outcomes
Experience in SaaS, EdTech, or subscription-based renewals
Familiarity with K–12 school and district buying cycles
Experience with pipeline management, forecasting, or sales operations reporting
Candidate must work and reside in the US
Reliable cable or fiber-optic broadband internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload
Ability to actively participate in video-based interviews and ongoing virtual meetings with camera on
Must not use note-taking tools, reference materials, or AI-powered tools during interviews or other selection activities unless prior written approval is obtained

Benefits

Comp & perks

Remote First work environment with flexibility and trust to balance work with life
Home or remote office setup cost reimbursement
Reliable remote-work infrastructure requirements supported by a Remote-First approach
Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities