Cambium Learning Group

Customer Success Manager

• Lead and develop the Customer Success function at Voyager Sopris Learning
• Build a proactive, scalable, and measurable Customer Success organization that drives customer outcomes and business results
• Lead the Customer Success operating model across implementation, adoption, customer health, retention, renewals, and expansion
• Establish expectations, processes, performance measures, and accountability across the team
• Partner with Sales, Product, Professional Learning, Marketing, Operations, and Support
• Translate Customer Success strategy into priorities, roles, ownership, processes, and operating rhythms
• Build scalable practices and improve processes, systems, and workflows using customer needs, business priorities, and performance data
• Establish customer health practices and proactive approaches to implementation, adoption, retention, and renewal
• Partner with Sales on account strategy, renewals, and qualified expansion opportunities
• Monitor retention, renewal, expansion, and customer-health trends and translate insights into action
• Engage personally with strategic, high-value, or complex customers when appropriate
• Support executive conversations, significant escalations, strategic account planning, and critical customer opportunities
• Lead, coach, develop, and hold team members accountable for performance and customer outcomes
• Establish goals, expectations, performance measures, and Customer Success KPIs
• Lead an experienced team through process, system, role, and expectation changes
• Ensure effective use of Salesforce and other Customer Success systems
• Use data, dashboards, and customer insights to identify trends, risks, opportunities, and performance gaps
• Build cross-functional partnerships, communication, handoffs, escalation paths, and shared accountability
• Surface systemic customer and operational issues and drive sustainable solutions
• Lead and develop Customer Success Managers, Strategic Implementation Success Managers, Strategic District Partners, and the Product Enablement & Analytics Manager

Manager, VSL Customer Success

Data Analyst

• Design and stand up P&L reporting for each product line, including cost allocation methodology, in partnership with Finance and Accounting
• Build financial models supporting product portfolio investment decisions, including scenario and sensitivity analysis
• Partner with Product leadership on budgeting, forecasting, and variance analysis
• Analyze product usage and adoption data, connecting performance metrics to financial outcomes
• Build and maintain dashboards linking product KPIs to P&L drivers
• Support business cases for new features or investments with data-backed ROI analysis
• Help design recurring operating rhythms such as QBRs and monthly business reviews with standardized financial and product reporting
• Partner with Finance, Data, and Product Management to maintain consistent metric definitions across systems and teams

Senior Product Finance – Analytics Manager

Project Manager

• Provide administrative support for content team members to ensure project deliverables are communicated, tracked, and completed on time
• Organize and manage project components, including meeting agendas, official meeting minutes, issue logs/tracking documents, and other project management artifacts
• Assist with and coordinate item reviews; track client feedback and internal team responses/resolutions
• Update documentation and support materials for content teams
• Drive and/or participate in educator trainings on systems and processes
• Provide meeting support, including preparation of materials
• Assist with production and assembly of reports, presentations, and meeting materials
• Work closely with the Item Development Manager and internal teams to support state clients and statewide computer-based assessment program deliverables
• Work independently or with minimal direction and proactively seek assignments

Content Project Coordinator

Technical Product Manager

• Lead the technical realization and execution of the roadmap for an AI-powered, context-aware Tier 1 HQIM learning pathways ecosystem.
• Own the technical product lifecycle for the AI curation engine, external data ingestion pipelines, and adaptive recommendation algorithms.
• Collaborate with product management, engineering architecture, UX/LD, research, and data analysis teams within the Learning Intelligence Infrastructure framework.
• Build a dynamic system bridging data between supplemental curricula, core curricula, and assessment systems.
• Support the platform engineering roadmap and contribute technical specifications for interoperability and identity workflows.
• Serve as Technical Product PM Lead and operational partner for the Learning Intelligence Infrastructure Initiative.
• Translate architectural requirements, learner profiles, and data requirements into executable platform roadmaps.
• Translate interoperability, report metrics, and data mappings into technical product backlogs.
• Facilitate alignment across design, curriculum/content integration, and technical teams to deliver accurate, explainable, privacy-aware systems.
• Define use cases, success criteria, guardrails, and phased implementation plans for AI-powered capabilities.
• Analyze outcomes and support decisions on technical enhancements to learner profiles, recommendation systems, and predictive growth models.
• Own technical product management planning and execution, bridging business goals with technical solutions.
• Build platform capability roadmaps, broker product decisions, and establish iterative objectives.
• Clarify business use cases and translate ambiguous stakeholder needs into product requirements.
• Coordinate cross-department involvement and organize feedback.
• Incorporate customer questions, suggestions, and issues into product backlogs and improvement plans.
• Identify and coordinate responses to program and delivery risks.

Senior Technical Product Manager, Learning Intelligence

Backend Engineer

• Develop state-of-the-art database solutions for high-transaction systems
• Design database schemas based on business requirements and entities
• Write stored procedures, functions, views, triggers, and constraints
• Create deployment and rollback scripts for database objects
• Analyze access patterns and optimize indexes, constraints, foreign keys, and queries
• Troubleshoot database performance problems and propose short-term fixes and long-term solutions
• Work with architects and guide developers in the evolution of the data layer
• Research options and develop prototypes before introducing technologies into the tech stack
• Stay current with databases, AWS, microservices, and cloud-native technologies
• Prototype new tools and features for adoption
• Act as a subject matter expert and collaborate with engineering and DevOps teams on data architecture and strategy in AWS

Manager, VSL Customer Success

Senior Product Finance – Analytics Manager

Content Project Coordinator

Senior Technical Product Manager, Learning Intelligence

Senior Database Engineer