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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving revenue growth and customer retention through strong relationship management and data-driven decision-making. Proficient in negotiating renewals and managing customer success operations in a SaaS environment.
Highest-signal resume keywords
Customer Success LeadershipRevenue Growth ManagementRenewal NegotiationData LiteracyTeam Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Metrics OwnershipRetention ImprovementAccount ManagementForecast AccuracyCustomer Relationship Management
Soft Skills
CoachingCommunicationProblem-SolvingAdaptabilityPressure Management
Tools & Technologies
GongSaaS PlatformsData Analysis Tools
Industry Keywords
Fleet ManagementTransportLogisticsTelematicsCustomer Satisfaction
About the role
Key responsibilities & impact- Own revenue growth across the existing customer base
- Drive net revenue retention through customer satisfaction, retention and expansion
- Build and maintain strong customer relationships
- Help customers achieve measurable results and recognize platform value
- Negotiate renewals, price increases, multi-year terms and expansion deals
- Coach the Customer Growth Manager team on commercial execution
- Monitor adoption, usage data and feature activation to prevent churn
- Demonstrate customer outcomes using metrics such as claims cost, incident rate, insurance premium, downtime and driver behaviour
- Start renewals six months in advance and identify at-risk accounts and expansion opportunities
- Use account data, usage data and Gong to guide team priorities
- Manage renewal and expansion processes, forecasts, churn and at-risk programs
- Lead customer growth operations across the UK and Ireland, with Europe to follow, including segmentation, capacity, hiring, coaching and performance
- Manage executive relationships across major accounts
- Provide voice-of-customer input to product and R&D
- Achieve targets including net revenue retention, expansion, forecast accuracy and documented enterprise success plans
Requirements
What you’ll need- Experience leading customer success or account management in a SaaS or hardware-plus-SaaS business with £20m–£100m ARR
- Ownership of retention and expansion revenue metrics
- Experience negotiating renewals, price increases, multi-year terms and expansion deals through procurement
- Experience building a renewal process and demonstrating retention improvements
- Experience growing a customer book and increasing account value
- Experience managing a team through change, including moving people on when needed
- Familiarity with fleet, transport, logistics, telematics or a related buyer environment, or ability to learn it quickly
- Data literacy sufficient to run and validate revenue and account metrics
- Ability to work under pressure and be judged on commercial results
Benefits
Comp & perks- Award-winning SaaS company with a global, ambitious team
- Hybrid working arrangement
- Access to London and Dublin offices
- Opportunities to work with a rapidly growing company expanding into new markets