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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships within the energy sector, providing consultative and technical customer service, and analyzing market data to identify business opportunities. Proficient in preparing commercial proposals and collaborating with cross-functional teams to enhance customer satisfaction.
Highest-signal resume keywords
Customer Relationship ManagementConsultative Customer ServiceEnergy Sector ExperienceCommercial Proposal PreparationMarket Data Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTechnical SupportMarket AnalysisFeasibility StudiesCommercial Management
Soft Skills
CommunicationCollaborationProblem-SolvingGuidance and Mentoring
Tools & Technologies
CRM SystemsMicrosoft Office
Industry Keywords
Brazil’s Free Energy MarketEnergy Consumer SectorCLT Labor RegimeElectrical EngineeringEnergy Systems
About the role
Key responsibilities & impact- Manage and maintain relationships with current and prospective customers in the energy consumer sector
- Provide customer service through multiple channels
- Identify customer needs and propose tailored solutions
- Monitor customer satisfaction and improve the customer experience
- Serve as the primary point of contact between the company and its customers
- Conduct technical and commercial visits to customers
- Prepare commercial proposals, contracts, and SLAs in collaboration with the sales and legal teams
- Collect and analyze market data to identify trends and business opportunities
- Collaborate with communications, administrative, energy trading partners, operations and management back-office, and IT teams
- Maintain records of interactions and update the CRM
- Conduct feasibility studies and provide guidance on, monitor, and validate studies prepared by the intern
- Provide guidance and monitor the intern’s activities
Requirements
What you’ll need- At least 3 years of experience providing consultative and technical customer service
- Experience in Brazil’s Free Energy Market or the energy sector
- Bachelor’s degree in Electrical Engineering, Energy Systems, Business Administration, Commercial Management, or a related field within the sector
- Proficiency in Microsoft Office
- Experience with CRM systems
- Availability to work on-site three days per week in the Trindade neighborhood of Florianópolis
- English proficiency explicitly listed in the posting
- Employment under Brazil’s CLT labor regime
Benefits
Comp & perks- Flexible working hours
- Life insurance
- Transportation allowance
- Wellhub
- Conexa
- Meal allowance
- Hybrid work
- 13th-month meal allowance
- Profit-Sharing Program (PPR)
- Subsidized medical and dental insurance after the probationary period