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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and suicide prevention, with a strong focus on training delivery, performance monitoring, and fostering an inclusive learning environment. Capable of providing ongoing support and guidance to diverse trainees while adhering to program standards and confidentiality policies.
Highest-signal resume keywords
Crisis Intervention PrinciplesSuicide Prevention Best PracticesTraining Delivery and CoordinationPerformance Monitoring and FeedbackInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionSuicide PreventionTraining DevelopmentPerformance AssessmentMentoringLMS ManagementFeedback EvaluationProgram Standards AdherenceCandidate SelectionCrisis Safety Assessment
Soft Skills
EmpathyFlexibilityAdaptabilityCollaborationSensitivity
Industry Keywords
Crisis Centre ExperienceVolunteer TrainingDiversity and InclusionConfidentiality PoliciesProfessional Development
About the role
Key responsibilities & impact- Deliver training sessions to volunteer and staff responders
- Provide ongoing support and guidance to trainees, including addressing well-being and challenges
- Foster a safe, positive, and inclusive learning environment
- Support intake from application submission through candidate selection, interviews, and training commencement
- Manage trainee files and progress tracking
- Assign mentoring shifts and schedule role-plays and technical overviews
- Review trainee homework, LMS submissions, and mentoring-shift contact reports
- Keep training current with crisis intervention and suicide prevention best practices
- Coordinate with the training team to ensure consistency in training content and delivery
- Participate in team meetings
- Improve training materials and processes using feedback and evaluation results
- Monitor trainee performance, provide feedback, and assess crisis intervention and suicide safety assessment proficiency
- Coordinate training opportunities, continuing education, and professional development for responders and supervisors
- Participate in a weekly coordinator on-call rotation
- Ensure adherence to program standards, policies, procedures, and guidelines
- Support CAMH and 9-8-8 training and program delivery as required
- Perform other assigned duties
Requirements
What you’ll need- Post-secondary degree in a related field
- Minimum 2 years of Crisis/distress centre experience, including 1 year as a responder and 1 year as a supervisor
- Sound knowledge of crisis intervention principles and skills
- Knowledge of best practices in suicide prevention
- Ability to remain calm under pressure
- Empathy, flexibility, and adaptability in varying situations
- Excellent listening and communication skills in English
- Collaborative approach and ability to work as part of a team
- Ability to work with diverse ethno-racial and cultural backgrounds, teams, and stakeholders
- High levels of sensitivity and diplomacy
- Strong interpersonal skills
- Reliability and flexibility to work various shifts
- Strict adherence to confidentiality policies
- Dedicated, private workspace within the home
- Secure internet access
Benefits
Comp & perks- Extended health and dental coverage
- HOOPP defined benefit pension plan
- Paid vacation and sick leave
- Professional development opportunities
- Job stability and career development
- Dedicated, private home workspace requirement
- Secure internet access for remote work