CAMH

Data Analyst

• Provide customer service for ONHRDB support through an online service desk application
• Diagnose, troubleshoot, and resolve ONHRDB application and data issues
• Respond to service requests in a timely and professional manner
• Gather requirements for application development and reporting products
• Test application and reporting products
• Identify, document, mitigate, and escalate issues
• Serve as subject matter expert and administrator for the ONHRDB service tracking application
• Develop and maintain ONHRDB reference documents and training materials
• Develop and deliver external stakeholder training content
• Review, develop, and deliver updates, communications, and presentations
• Conduct data quality checks and investigative tasks and identify data-quality improvements
• Participate in strategic discussions and activities
• Collaborate with internal and external stakeholders and provincial partners
• Translate data and application needs into formal requirements
• Test data products and application updates
• Provide end-user training when required
• Support ONHRDB data management needs for harm reduction service providers and the Ministry of Health
• Support multiple complex ONHRDB projects independently and as part of a diverse team