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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ONHRDB application support, data management, and customer service within health services, with a strong focus on training, stakeholder collaboration, and data quality improvement.
Highest-signal resume keywords
Bachelor's Degree In Computer SciencesExperience In Mental Health And AddictionsAdvanced Knowledge In Computerized SystemsFrontline Customer Service ExperienceBilingualism (English, French)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data CollectionData Quality ChecksApplication DevelopmentTroubleshootingTesting Data ProductsDecision SupportQuality ImprovementTraining End UsersService Request FulfilmentProject Coordination
Soft Skills
Strong Interpersonal CommunicationCreative Problem-SolvingOrganizational SkillsTime ManagementCommunity Engagement
Tools & Technologies
Microsoft OfficeTableauAtlassian Tools
Industry Keywords
Harm Reduction ServicesHealth EquityPrivacy Best PracticesMental Health ServicesAddictions Services
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Provide customer service for ONHRDB support through an online service desk application
- Diagnose, troubleshoot, and resolve ONHRDB application and data issues
- Respond to service requests in a timely and professional manner
- Gather requirements for application development and reporting products
- Test application and reporting products
- Identify, document, mitigate, and escalate issues
- Serve as subject matter expert and administrator for the ONHRDB service tracking application
- Develop and maintain ONHRDB reference documents and training materials
- Develop and deliver external stakeholder training content
- Review, develop, and deliver updates, communications, and presentations
- Conduct data quality checks and investigative tasks and identify data-quality improvements
- Participate in strategic discussions and activities
- Collaborate with internal and external stakeholders and provincial partners
- Translate data and application needs into formal requirements
- Test data products and application updates
- Provide end-user training when required
- Support ONHRDB data management needs for harm reduction service providers and the Ministry of Health
- Support multiple complex ONHRDB projects independently and as part of a diverse team
Requirements
What you’ll need- A Bachelor’s Degree in computer sciences, social sciences or a related field
- Minimum of 2 years of relevant experience in the health services field
- Specific experience in mental health and addictions
- Experience or significant knowledge of Harm Reduction Services in Ontario
- Experience with frontline customer service, service request fulfilment and troubleshooting
- Knowledge and experience in training end users, both virtually and through written materials
- Advanced knowledge and demonstrated proficiency in computerized systems and applications, including databases
- Understanding of privacy and legal best practices and standards related to data collection, transfer, storage and reporting
- Demonstrated experience collecting and using data for decision support and quality improvement
- Experience assisting organizations/agencies with system change initiatives through facilitation, problem solving, decision-making and conflict resolution
- Excellent organizational, planning and time management skills, with the ability to multitask and coordinate projects to tight deadlines
- Strong interpersonal communication and community engagement skills
- Creative problem-solving and organizational skills, with the ability to adapt to dynamic project needs
- Experience collaborating with technical teams and translating technical information for stakeholders from various backgrounds
- Strong software skills, including Microsoft Office (Word, Access, PowerPoint, Excel)
- Knowledge of best practices for data collection, privacy, and health equity
- Bilingualism (English, French) is an asset
- Knowledge of community addictions and mental health service providers and data collection systems is an asset
- Knowledge of Tableau and/or Atlassian tools is an asset
- Proof of educational qualifications relevant to the position required at time of hire
Benefits
Comp & perks- Extended health and dental coverage
- HOOPP defined benefit pension plan
- Paid vacation and sick leave
- Professional development opportunities
- Job stability
- Career development opportunities
- Opportunity to contribute to meaningful healthcare initiatives that improve patient and community well-being
- Accommodations during the application or recruitment process, if required