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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic business development, event management, and operational leadership within the hospitality and conference sector. Proven ability to manage budgets, develop client relationships, and lead high-performing teams while ensuring compliance with industry standards.
Highest-signal resume keywords
Strategic Business DevelopmentEvent ManagementFinancial AcumenLeadership and People ManagementClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementRevenue GenerationEvent ProductionSales StrategyOperational Policy Development
Soft Skills
Analytical SkillsProblem-SolvingNegotiation SkillsCommunication SkillsTeam Building
Tools & Technologies
CRM SystemsBusiness Development Tools
Certifications & Qualifications
Smart Serve OntarioFood Handler Certification
Industry Keywords
HospitalityEvent VenuesConference CentresClient ServicesStakeholder Engagement
About the role
Key responsibilities & impact- Develop and implement the strategic direction and annual business plans for CAMH’s Event & Conference Centre
- Drive business development, sales, key account development, and long-term client and partner relationships
- Identify new market opportunities, partnerships, event offerings, and hybrid or virtual event formats
- Lead day-to-day operations and delivery of internal and external events
- Establish operational policies, service protocols, and continuous improvement practices
- Oversee vendors and service partners, including catering, audiovisual, rentals, food and beverage, and other event-related services
- Develop and manage operating budgets, pricing strategy, revenue and expense targets, cost controls, and financial forecasts
- Monitor financial and operational performance and achieve revenue and profitability objectives
- Develop sustainable revenue-generating strategies and external bookings
- Recruit, lead, coach, and develop the events and operations team
- Establish team priorities, oversee training and performance management, and coordinate across CAMH programs and departments
- Ensure compliance with CAMH policies, legislation, licensing requirements, health and safety standards, and emergency preparedness requirements
- Oversee CAMH’s small retail real estate portfolio, including lease negotiations, administration, renewals, and terminations
- Manage tenant relationships and collaborate with facilities, finance, and legal teams
- Build relationships with senior leaders, stakeholders, clients, partners, vendors, and industry organizations
- Represent CAMH’s Event & Conference Centre in hospitality, events, conference, and business communities
- Provide performance and financial reporting to the VP Commercial and Business Development and CAMH executive leadership
Requirements
What you’ll need- Bachelor’s degree
- 10+ years of progressive leadership experience in hospitality, conference centres, event venues, or a related environment
- Experience launching, scaling, or managing a high-profile event facility or business unit
- Proven track record in sales, business development, marketing, and revenue generation
- Hands-on operational experience with event production, food and beverage, and client services
- Financial acumen, including managing budgets, forecasts, pricing, contracts, and cost controls
- Experience developing and maintaining strategic relationships with clients, partners, vendors, and senior stakeholders
- Leadership and people-management skills, including building, motivating, and developing high-performing teams
- Strategic thinking, business acumen, analytical, problem-solving, and negotiation skills
- Excellent verbal and written communication skills
- Experience using CRM systems and business development tools
- Ability to navigate complex regulatory, operational, financial, and stakeholder considerations
- Smart Serve Ontario and Food Handler certification, or extensive knowledge of applicable requirements
Benefits
Comp & perks- Participation in HOOPP defined benefit pension plan
- Extended health and wellness benefits
- Opportunities to shape healthcare innovation at a systems level
- Full-time permanent employment
- Inclusive, respectful, and discrimination-free workplace
- Recruitment accommodations available upon request