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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and suicide prevention, with a strong focus on training facilitation, performance monitoring, and adherence to program standards. Capable of fostering an inclusive learning environment while providing ongoing support and guidance to diverse trainees.
Highest-signal resume keywords
Crisis Intervention PrinciplesSuicide Prevention Best PracticesTraining Facilitation TechniquesPerformance MonitoringInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionSuicide PreventionTraining DeliveryPerformance AssessmentMentoringDocument ManagementFeedback EvaluationLMS ManagementProgram Standards AdherenceProfessional Development Coordination
Soft Skills
EmpathyFlexibilityAdaptabilityExcellent CommunicationCollaborative Approach
Industry Keywords
Crisis Centre ExperienceConfidentiality PoliciesDiverse Ethno-Racial BackgroundsSensitivity and DiplomacyTraining Materials Improvement
About the role
Key responsibilities & impact- Deliver training sessions to volunteers and staff responders using effective facilitation techniques
- Provide ongoing support and guidance to trainees, addressing questions, concerns, well-being, and challenges
- Foster a safe, positive, and inclusive learning environment
- Support intake from application submission through candidate selection, interviews, and training commencement
- Manage trainee files and progress-tracking documents
- Assign mentoring shifts and schedule role-plays and technical overviews
- Review trainees’ homework, LMS submissions, and mentoring-shift contact reports
- Stay current on crisis intervention and suicide prevention best practices and trends
- Coordinate with the training team to ensure consistency in training content and delivery
- Participate in team meetings
- Improve training materials and processes using feedback and evaluation results
- Monitor trainee performance, provide timely feedback, and assess crisis intervention and suicide safety assessment proficiency
- Coordinate training, continuing education, and professional development opportunities for responders and supervisors
- Participate in a weekly coordinator on-call rotation
- Ensure adherence to program standards, policies, procedures, and guidelines
- Support CAMH and 9-8-8 training and program delivery
- Perform other assigned duties
Requirements
What you’ll need- Post-secondary degree in a related field
- Minimum 2 years of Crisis/distress centre experience: 1 year as a responder and 1 year as a supervisor
- Sound knowledge of crisis intervention principles and skills
- Knowledge of best practices in suicide prevention
- Ability to remain calm under pressure
- Empathy, flexibility, and adaptability
- Excellent listening and communication skills in English
- Collaborative approach and ability to work as part of a team
- Ability to work with individuals from diverse ethno-racial and cultural backgrounds, teams, and stakeholders
- High levels of sensitivity and diplomacy
- Strong interpersonal skills
- Reliability and flexibility to work various shifts
- Strict adherence to confidentiality policies
- Dedicated, private workspace within the home
- Secure internet access
Benefits
Comp & perks- Extended health and dental coverage
- HOOPP defined benefit pension plan
- Paid vacation
- Paid sick leave
- Professional development opportunities
- Job stability
- Career development
- Dedicated, private workspace within the home
- Secure internet access