Information Specialist – Northern Outreach, Virtual Care

CAMH

. Coordinate patient referrals and maintain a referral database .

Posted 10/22/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$30 - CA$37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in coordinating patient referrals, scheduling appointments, and managing telemedicine platforms while ensuring effective communication and collaboration with diverse stakeholders. Possesses strong administrative skills and the ability to adapt to new technologies and protocols in a dynamic healthcare environment.

Highest-signal resume keywords

Telemedicine ExperiencePatient Referral CoordinationMS Office Suite ProficiencyExcellent Communication SkillsUnderstanding of Personal Health Information Protection Act

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReferral ProcessingSchedulingAnalytical SkillsProblem-Solving SkillsTelemedicine SupportDatabase ManagementReport GenerationPolicy InterpretationConfidentiality Handling

Soft Skills

Interpersonal SkillsAttention to DetailOrganization SkillsAdaptabilityJudgment

Tools & Technologies

WebexZoomNovariMS AccessI-CAREN-COMPASSOntario Telemedicine NetworkRedCap

Industry Keywords

Healthcare EnvironmentTelemedicine PlatformsClinical Team EnvironmentBilingualismDiverse Backgrounds

About the role

Key responsibilities & impact

Coordinate patient referrals and maintain a referral database
Schedule appointments delivered through CAMH-approved telemedicine platforms, including Ontario Health/Ontario Telemedicine Network NCompass and Webex
Register patients and coordinate physician schedules
Enter data and documentation into a hospital health records system
Contact patients and referring providers and provide accurate, timely communication through emails, phone calls, agendas, and minutes
Register new users and support existing telemedicine users with their telemedicine accounts
Collaborate with internal and external stakeholders to develop and maintain program databases, training materials, reports, meeting agendas and minutes, program documents, and presentations
Support physicians with administrative and technical needs
Provide administrative support as necessary
Complete other duties across the Northern Outreach, Virtual Care and ECHO portfolio
Report to the Manager, Northern Outreach and Virtual Care (NOVC)

Requirements

What you’ll need

Bachelor’s degree in psychology, social science or health related field combined with 2 years of related experience
Experience working in a health care environment and with telemedicine is required
Excellent interpersonal, written and verbal communication, referral processing, scheduling and organization skills
Ability to work effectively in a dynamic clinical team environment with minimal supervision
Attention to detail, appropriate business etiquette, and good judgment handling confidential matters
Sound analytical and problem-solving skills and strong administrative skills
Ability to interpret and apply policies and procedures
Ability to adapt to change and learn new technology and protocols quickly
Proficiency with MS Office Suite applications
Advanced knowledge of Windows, Microsoft Word, Excel, Outlook, PowerPoint, and Access
Knowledge supporting telemedicine and teleconferencing platforms such as Webex and Zoom, or similar digital platforms
Ability to learn new computer software systems
Ability to work with clients, staff and stakeholders from diverse backgrounds
Understanding and application of the Personal Health Information Protection Act
Experience with RedCap is an asset
Proficiency in Novari, MS Access, I-CARE, N-COMPASS and Ontario Telemedicine Network/Webex are assets
Bilingualism (French/English) and/or proficiency in a second language is an asset

Benefits

Comp & perks

Full-time, 6-month contract
CAMH employee contribution to teaching, research, and clinical care
Inclusive, respectful workplace free from discrimination or harassment
Accommodations available during the application or recruitment process