Director of Operations

Campus

. Partner with Financial Aid leaders and key stakeholders to keep critical student-facing operations running smoothly .

Posted 11/9/2026full-timeNew York City • New York • United StatesLead💰 $170,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive operations leadership with a focus on process improvement, technology-driven solutions, and stakeholder management. Proven ability to enhance efficiency and quality through effective team management and performance metrics.

Highest-signal resume keywords

Operations LeadershipProcess ImprovementProject ManagementStakeholder ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process DesignWorkflow ImprovementPerformance MetricsSOP CreationTechnology Implementation

Soft Skills

People ManagementCoachingMentoringProblem-SolvingCommunication

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree

Industry Keywords

Financial AidStudent OperationsResource PlanningComplianceCross-Functional Collaboration

About the role

Key responsibilities & impact

Partner with Financial Aid leaders and key stakeholders to keep critical student-facing operations running smoothly
Advise the COO on operational risks, opportunities, and resource planning
Support aid applications, disbursements, billing, refunds, and payment plans, ensuring accuracy, timeliness, and compliance
Improve workflows and design scalable processes to increase efficiency and quality
Create and maintain SOPs for cross-functional teams including Admissions, Registrar, Student Success, Financial Aid, and Product
Partner with Product/Engineering to roll out technology solutions that streamline operations and improve the student experience
Establish performance metrics and dashboards to monitor progress and identify issues early
Expand into new operational areas as Campus scales

Requirements

What you’ll need

8+ years of progressive operations leadership experience
Track record of improving or building processes in complex organizations
Strong people management skills, including coaching, mentoring, and inspiring high-performing teams
Exceptional problem-solving and analytical skills
Experience implementing technology-driven process improvements
Strong project management skills
Excellent communication and stakeholder management skills
Bachelor’s degree required; advanced degree a plus
Current and ongoing authorization to work in the United States without visa sponsorship now or in the future
Ability to work from the Tribeca office Tuesday–Thursday

Benefits

Comp & perks

Equity grant
Medical Insurance
Free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away
Paid holidays
In-office lunches for the NY Office
Flexible working hours
Hybrid work schedule
Social events including happy hours, birthday celebrations, and holiday parties
Opportunity to make an impact