IT Support Specialist

Campus

. Provide responsive technical support to students and faculty across multiple channels .

Posted 10/6/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $47,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and troubleshooting for hardware and software issues, with a focus on enhancing digital literacy among students. Proficient in managing device accounts and collaborating with cross-functional teams to improve user experience.

Highest-signal resume keywords

Customer-Facing Technical Support ExperienceGoogle Workspace TroubleshootingZendesk Ticketing System ExperienceMobile Device Management (MDM)CompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDevice ManagementDigital Literacy TrainingWi-Fi TroubleshootingWindows 10/11 SupportGoogle Admin ConsoleIntuneJamfSignal Strength Diagnostics

Soft Skills

High EmpathyDe-Escalation SkillsAdaptabilityCommunication Skills

Tools & Technologies

Google WorkspaceChrome OSZendeskSalesforceKustomerZoomGoogle Meet

Certifications & Qualifications

CompTIA A+Google IT Support Professional CertificateGoogle Workspace AdministratorMicrosoft 365 Certified: Endpoint AdministratorCompTIA Network+ITIL 4 FoundationHDI-Desktop Support Technician

Industry Keywords

Higher EducationK-12 IT EnvironmentTechnical SupportStudent ExperienceDevice Provisioning

Tech Stack

Tools & technologies

Jamf

About the role

Key responsibilities & impact

Provide responsive technical support to students and faculty across multiple channels
Troubleshoot laptops, internet hotspots, web applications, and browser permissions
Increase students’ digital literacy skills while resolving hardware and software issues
Manage Mobile Device Management (MDM) accounts, device management, and student account provisioning
Order and manage replacement devices for students
Repair and refurbish returned equipment for future redeployment
Collaborate with Admissions, Student Success, and Onboarding teams to improve the student experience
Identify support-ticket patterns and trends
Create proactive solutions and documentation to prevent future issues

Requirements

What you’ll need

At least 2 years of customer-facing technical support experience
Ability to translate complex technical jargon into simple, actionable instructions for non-technical users
Hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting
Understanding of home Wi-Fi and ISP troubleshooting, including power-cycling and signal strength diagnostics for cellular hotspots
Experience with Zendesk/Kustomer/Salesforce or similar ticketing systems
High empathy and de-escalation skills
Ability to thrive in a startup environment characterized by ambiguity and rapid change
Willingness to work a flexible schedule, including occasional evenings and weekends
Located in or near the Phoenix, AZ area
Available to work Monday–Friday from 1:00 PM to 10:00 PM PT
Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship
Nice to have: familiarity with Google Admin Console, Intune, or Jamf
Nice to have: admin-level knowledge of Zoom or Google Meet permissions
Nice to have: experience in a Higher Education or K-12 IT environment
Preferred certifications: CompTIA A+, Google IT Support Professional Certificate, Google Workspace Administrator, Microsoft 365 Certified: Endpoint Administrator, CompTIA Network+, ITIL 4 Foundation, or HDI-Desktop Support Technician

Benefits

Comp & perks

Equity grant
Medical Insurance
Free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away
Paid holidays
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life