Student Success Coach

Campus

. Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach .

Posted 10/7/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to manage a caseload of up to 75 students while providing effective coaching and support. Proficient in building relationships and conducting outreach to ensure student engagement and accountability.

Highest-signal resume keywords

Bachelor's DegreeCaseload ManagementEmpathic CommunicationProactive OutreachAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Goal SettingProgress TrackingDocumentationProblem SolvingTime Management

Soft Skills

Relationship BuildingEmotional SensitivityResiliencePersistenceCollaboration

Tools & Technologies

DashboardsCommunication ToolsVideo Conferencing

Industry Keywords

Student EngagementCoachingOutreachAccountabilityStartup Environment

About the role

Key responsibilities & impact

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges
Help students break down goals into actionable next steps
Track student progress using various dashboards
Complete forms such as deferrals and withdrawals
Document notes clearly and consistently
Manage and triage a caseload of 50–75 students by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adapt to changing tools, processes, and term-based priorities

Requirements

What you’ll need

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
Proven ability to manage a high volume of outreach and follow-up
Strong empathic communication skills
Ability to conduct regular 1:1 video and phone check-ins
Ability to support academic progress, time management, and coursework completion
Ability to problem-solve and create scaffolding plans while maintaining expectations and accountability
Resilience and persistence with follow-up and outreach, especially with non-responsive students
Ability to manage a caseload of up to 75 students with weekly outreach and regularly scheduled coaching sessions
Ability to prioritize based on student risk level, engagement, and term timing
Adaptability in a fast-paced startup environment
Must attend the Austin office three days per week, Tuesday through Thursday
Must already be authorized to work in the United States without requiring new H-1B sponsorship

Benefits

Comp & perks

Equity grant
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
Flexible Time Away + paid holidays
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life