Student Success Coach

Campus

. Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach .

Posted 10/9/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $47,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and caseload management skills while effectively building relationships with students through coaching and proactive outreach. Proficient in tracking student progress and adapting to changing priorities in a fast-paced environment.

Highest-signal resume keywords

Bachelor's DegreeCaseload ManagementCoaching SkillsProactive OutreachRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DocumentationGoal SettingProgress TrackingTime ManagementProblem Solving

Soft Skills

Organizational SkillsEmotional IntelligenceProfessionalismCommunication Skills

Tools & Technologies

ZoomVideo ConferencePhoneTextEmail

Industry Keywords

EducationCoachingAdvisingNonprofitPsychology

About the role

Key responsibilities & impact

Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
Coach students through personal, academic, and motivational challenges
Help students break down goals into actionable next steps
Track progress using various dashboards
Complete forms such as deferrals and withdrawals and document notes clearly and consistently
Balance a caseload of 50–75 students, triaging by risk and term
Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
Adjust quickly to changing tools, processes, or term-based priorities
Support academic progress through time management, coursework tracking, problem-solving, and scaffolding plans
Maintain weekly outreach and regularly scheduled coaching sessions multiple times per quarter
Prioritize outreach based on student risk level, engagement, and term timing

Requirements

What you’ll need

Bachelor's degree
Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
Proven ability to manage a high volume of outreach and follow-up
In-office attendance three days per week (Tuesday–Thursday) is required
Background in education, psychology, nonprofit, coaching, or advising is nice to have
Background in fast-paced or startup environments is nice to have
Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship
Comfortable working in a fast-paced environment where priorities or targets may shift quickly
Comfortable and efficient using phone, text, email, and Zoom or video conference
Able to be onsite at the Buckhead Atlanta office Tuesday–Thursday

Benefits

Comp & perks

Equity grant
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
Flexible Time Away + paid holidays
In-office lunches for the Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
H-1B transfers supported
TN visa sponsorship for eligible Canadian and Mexican citizens