Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Campus

Student Success Team Lead

Campus

. Ensure coaches build strong, meaningful relationships with students .

Posted 10/9/2026full-timeAustin • Texas • United StatesSenior💰 $72,000 - $82,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities, utilizing data-driven insights to enhance student engagement and retention. Proven experience in building relationships and supporting team development in educational or mission-driven environments.

Highest-signal resume keywords
Leadership ExperienceCoaching and MentoringData-Driven Decision MakingCommunication SkillsCustomer Service Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Student SupportPerformance TrackingKPI AnalysisCall MonitoringInstructional Experience
Soft Skills
Interpersonal SkillsRelationship BuildingAccountabilityProblem SolvingTeam Development
Industry Keywords
Education SectorStudent EngagementRetention StrategiesMission-Driven OrganizationAustin, Texas

About the role

Key responsibilities & impact
  • Ensure coaches build strong, meaningful relationships with students
  • Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
  • Use retention, attendance, and student NPS KPIs to track performance and ensure goals are met
  • Support coaches in addressing challenges and improving outcomes
  • Monitor and support daily calls, emails, and texts for effective, timely student engagement
  • Conduct call monitoring and provide feedback to improve outreach and coaching skills
  • Manage a small student caseload and provide direct support
  • Partner with leadership and stakeholders on updates, initiatives, and organizational priorities
  • Manage escalated student concerns when needed
  • Use data insights to identify growth areas, implement initiatives, and improve the student success program
  • Apply teaching or instructional experience to coach the team, modeling clear communication, accountability, and student-centered practices

Requirements

What you’ll need
  • 4+ years of experience in customer service, education, student support, or coaching/mentoring programs
  • 3+ years of leadership experience, with a proven ability to manage and develop teams
  • Strong communication and interpersonal skills to build relationships with both students and staff
  • Data-driven mindset with experience using metrics to track performance and guide decisions
  • Passion for coaching, mentoring, and helping others succeed
  • Prior teaching experience or experience in the education sector or a mission-driven organization is nice to have
  • Must already be authorized to work in the U.S. without requiring new H-1B sponsorship
  • Must be able to be onsite in Austin, Texas Tuesday–Thursday

Benefits

Comp & perks
  • Equity grant
  • Medical, dental, and vision insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
  • Flexible Time Away + paid holidays
  • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
  • H-1B transfers supported
  • TN visa sponsorship for eligible Canadian and Mexican citizens