Student Success Team Lead

Campus

. Guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies .

Posted 10/9/2026full-timeAtlanta • United StatesSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching capabilities, utilizing data-driven strategies to enhance student outcomes and engagement. Proven ability to build meaningful relationships and manage teams effectively in an educational or support-focused environment.

Highest-signal resume keywords

Leadership ExperienceData-Driven MindsetCoaching and MentoringCommunication SkillsStudent Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance TrackingKPI AnalysisCall MonitoringData Insights ImplementationStudent Engagement Strategies

Soft Skills

Interpersonal SkillsRelationship BuildingTeam ManagementFeedback ProvisionProblem Solving

Industry Keywords

Education SectorCustomer ServiceStudent SupportCoaching ProgramsInstructional Experience

About the role

Key responsibilities & impact

Guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies
Ensure coaches build strong, meaningful relationships with students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use retention, attendance, and student NPS KPIs to track performance and ensure goals are met
Support coaches in addressing challenges and improving outcomes
Monitor daily calls, emails, and texts to ensure effective and timely student engagement
Conduct call monitoring and provide feedback to improve outreach and coaching skills
Manage a small student caseload and provide direct support
Partner with leadership and stakeholders on updates, initiatives, and organizational priorities
Manage escalated student concerns when needed
Use data insights to identify growth areas, implement initiatives, and continuously improve the student success program
Apply teaching or instructional experience to coach the team and model communication, accountability, and student-centered practices

Requirements

What you’ll need

4+ years of experience in customer service, education, student support, or coaching/mentoring programs
3+ years of leadership experience, with a proven ability to manage and develop teams
Strong communication and interpersonal skills to build relationships with both students and staff
Data-driven mindset with experience using metrics to track performance and guide decisions
Passion for coaching, mentoring, and helping others succeed
Prior teaching experience or experience in the education sector or a mission-driven organization is nice to have
Must already be authorized to work in the U.S. without requiring new H-1B sponsorship; H-1B transfers and TN visa sponsorship for eligible Canadian and Mexican citizens are supported

Benefits

Comp & perks

Equity grant
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life