Senior Director of Client Engagement

CampusWorks, Inc.

. Own successful delivery of professional services projects and interim leader engagements within assigned accounts .

Posted 9/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing professional services projects within higher education, including project workplan development, client relationship management, and financial performance oversight. Proven ability to lead and coach cross-functional teams while navigating complex client environments and delivering strategic outcomes.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementFinancial AcumenHigher Education ExpertiseTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Workplan DevelopmentBudget ManagementRisk ManagementForecastingEngagement EconomicsScope ManagementPerformance FeedbackTransformation InitiativesConsultant SelectionBusiness Development

Soft Skills

Effective CommunicationCoachingCollaborationStrategic MindsetJudgment

Industry Keywords

Professional ServicesConsultingClient EngagementHigher EducationProject Delivery

About the role

Key responsibilities & impact

Own successful delivery of professional services projects and interim leader engagements within assigned accounts
Lead engagement initiation, transition from contract to delivery, workplan development, project launch, delivery expectations, and resource coordination
Develop and maintain workplans aligned with statements of work, client priorities, milestones, resources, and outcomes
Define resource requirements and collaborate with Resource Management and Services leadership on staffing
Orient, lead, and coach assigned project teams
Monitor milestones, deliverables, risks, dependencies, client issues, scope, resources, and project progress
Manage project closeout, lessons learned, and future delivery improvements
Manage a portfolio of concurrent client engagements
Serve as primary point of contact for professional services delivery within assigned accounts
Build relationships with client sponsors, executives, project leaders, and stakeholders
Lead client meetings and project reviews; communicate progress, confirm priorities, gather feedback, and address concerns
Help clients resolve barriers and connect project activities to institutional goals
Direct consultants assigned to engagements and provide performance feedback to appropriate Services or Resource Management leaders
Participate in consultant identification, interviewing, and selection
Manage engagement financial performance, revenue recognition, forecasting, delivery efficiency, scope, utilization, expenses, and gross margin
Identify and communicate qualified business development leads and support proposals, finalist presentations, solution design, and account strategy
Identify recurring delivery challenges and recommend improvements to services, tools, processes, and offerings
Collaborate across Client Engagement, Services, Resource Management, Commercial, and other functions
Travel to client sites as needed
Position is 35% billable

Requirements

What you’ll need

Bachelor’s degree in a related field
5+ years professional services, consulting, project/program delivery, or comparable client-services leadership experience, including responsibility for multiple concurrent client engagements
5+ years experience working in higher education or in an organization serving higher education institutions
Demonstrated experience developing and managing project workplans, schedules, deliverables, risks, budgets, forecasts, and engagement economics
Demonstrated ability to lead and direct matrixed project teams, including consultants who do not directly report to the position
Demonstrated ability to provide clear direction, candid performance feedback, and effective coaching in a professional services environment
Experience managing senior-level client relationships and working directly with executives and other institutional decision-makers
Strong business and financial acumen, including understanding of professional services revenue, utilization, project economics, forecasting, scope management, and gross margin
Demonstrated ability to identify client needs and business opportunities while maintaining appropriate boundaries between professional services delivery and commercial ownership
Strong understanding of higher education trends, challenges, operating environments, and opportunities strongly preferred
Experience leading transformation initiatives within higher education or similarly complex organizations preferred
Excellent written, verbal, presentation, facilitation, and executive communication skills
Strong judgment and ability to navigate competing priorities, organizational dependencies, resource constraints, and complex client situations
Demonstrated ability to work effectively across organizational boundaries and achieve results through collaboration, influence, clear accountability, and timely escalation
Strategic and results-oriented mindset
Travel to client sites, as needed
Preferred: 10+ years of progressively responsible professional services, consulting, client engagement, or higher education leadership experience
Preferred: Experience leading transformation initiatives within higher education or similarly complex organizations

Benefits

Comp & perks

Competitive pay
Robust benefits for full-time employees
Professional development opportunities
Opportunity to work onsite and remotely with clients across the United States and Canada
Virtual and onsite workplace
Work from home offices and at client sites
Full-time and part-time 1099 consulting career opportunities
Charitable fundraising initiatives