CampusWorks, Inc.

Director

• Own successful delivery of professional services projects and interim leader engagements within assigned accounts
• Lead engagement initiation, transition from contract to delivery, workplan development, project launch, delivery expectations, and resource coordination
• Develop and maintain workplans aligned with statements of work, client priorities, milestones, resources, and outcomes
• Define resource requirements and collaborate with Resource Management and Services leadership on staffing
• Orient, lead, and coach assigned project teams
• Monitor milestones, deliverables, risks, dependencies, client issues, scope, resources, and project progress
• Manage project closeout, lessons learned, and future delivery improvements
• Manage a portfolio of concurrent client engagements
• Serve as primary point of contact for professional services delivery within assigned accounts
• Build relationships with client sponsors, executives, project leaders, and stakeholders
• Lead client meetings and project reviews; communicate progress, confirm priorities, gather feedback, and address concerns
• Help clients resolve barriers and connect project activities to institutional goals
• Direct consultants assigned to engagements and provide performance feedback to appropriate Services or Resource Management leaders
• Participate in consultant identification, interviewing, and selection
• Manage engagement financial performance, revenue recognition, forecasting, delivery efficiency, scope, utilization, expenses, and gross margin
• Identify and communicate qualified business development leads and support proposals, finalist presentations, solution design, and account strategy
• Identify recurring delivery challenges and recommend improvements to services, tools, processes, and offerings
• Collaborate across Client Engagement, Services, Resource Management, Commercial, and other functions
• Travel to client sites as needed
• Position is 35% billable

Senior Director of Client Engagement