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CanadaHelps

Product Manager

CanadaHelps

. Develop a deep understanding of donors, charities, and their needs through customer research, analytics, market insights, and experimentation .

Posted 9/24/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$90,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy, roadmap development, and managing the end-to-end product lifecycle, with a strong focus on customer insights and data-driven decision-making. Proficient in collaborating with cross-functional teams to enhance donor engagement and retention through innovative digital solutions.

Highest-signal resume keywords
Product Strategy DevelopmentCustomer Discovery SkillsAgile Product ManagementData-Driven Decision MakingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product Requirements WritingProduct Backlog ManagementDigital Product ManagementMarket Insights AnalysisCustomer Analytics
Soft Skills
Strong CommunicationCollaborationInfluencing Without Authority
Tools & Technologies
JiraConfluenceAha!Product Analytics Tools
Industry Keywords
Donor JourneyFundraising TrendsCustomer-Centric CultureTechnology Impact

About the role

Key responsibilities & impact
  • Develop a deep understanding of donors, charities, and their needs through customer research, analytics, market insights, and experimentation
  • Translate customer, market, and business insights into product opportunities
  • Define product strategy, roadmap, and priorities
  • Own product delivery with Design, Engineering, Marketing, Analytics, Customer Success, and other cross-functional teams
  • Identify and communicate delivery risks, scope changes, and trade-offs
  • Own the end-to-end donor journey, improving acquisition, activation, engagement, retention, and customer value
  • Write product requirements and manage the product backlog
  • Partner with Engineering and Design through discovery, delivery, launch, and continuous improvement
  • Measure product performance using data, customer feedback, and experimentation
  • Monitor trends in fundraising, technology, AI, and digital product management
  • Foster a collaborative, customer-centric product culture

Requirements

What you’ll need
  • Bachelor's degree in Business, Computer Science, Engineering, Human-Computer Interaction, or a related field (or equivalent practical experience)
  • 4+ years of experience managing digital products from discovery through delivery
  • Experience defining product strategy, roadmaps, and success metrics, and using data to measure outcomes and inform decisions
  • Strong customer discovery skills, with experience using research, analytics, and experimentation to inform product decisions
  • Experience prioritizing product backlogs and partnering with Engineering, Design, and cross-functional teams
  • Strong communication and stakeholder management skills, with the ability to influence without direct authority
  • Experience using Agile product management tools such as Jira, Confluence, Aha!, or similar
  • Experience using product analytics tools to measure customer behaviour and product performance
  • Passion for using technology to create meaningful impact for customers, charities, and communities

Benefits

Comp & perks
  • Flexible, inclusive environment
  • Growth, ambition, and shared success
  • Remote work arrangement
  • Potential in-office team collaborations in Toronto