CanadaHelps

Product Manager

• Develop a deep understanding of donors, charities, and their needs through customer research, analytics, market insights, and experimentation
• Translate customer, market, and business insights into product opportunities
• Define product strategy, roadmap, and priorities
• Own product delivery with Design, Engineering, Marketing, Analytics, Customer Success, and other cross-functional teams
• Identify and communicate delivery risks, scope changes, and trade-offs
• Own the end-to-end donor journey, improving acquisition, activation, engagement, retention, and customer value
• Write product requirements and manage the product backlog
• Partner with Engineering and Design through discovery, delivery, launch, and continuous improvement
• Measure product performance using data, customer feedback, and experimentation
• Monitor trends in fundraising, technology, AI, and digital product management
• Foster a collaborative, customer-centric product culture