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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and excellent written and oral communication skills while supporting operational processes in a legal or technology environment. Proficient in creating documentation and standard operating procedures, with a focus on improving efficiency and tracking client payments.
Highest-signal resume keywords
Clio Matter ManagementOperational Procedure CreationDocumentation WritingAI Tool UtilizationLegalTech Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
File ManagementPayment TrackingSOP DevelopmentAnalytical SkillsProcess Improvement
Soft Skills
Attention to DetailCommunication SkillsFast LearnerAdaptability
Tools & Technologies
ClioClaude CodeClaude Cowork
Industry Keywords
LegalTechLaw FirmHigh Growth Technology Company
About the role
Key responsibilities & impact- Support Clio matter opening/closing and file management
- Help run the government mail process, tracking time-sensitive correspondence, actioning it, and communicating with clients
- Track client payments against files and flag gaps
- Support the build-out of a centralized payment-tracking process
- Write clear, usable documentation and SOPs
- Provide vendor coordination, reporting support, and other cross-functional operations support
- Identify fragile or undocumented manual processes and help build fixes
Requirements
What you’ll need- 1-2 years of relevant work experience preferred; strong new grads are welcome to apply
- High attention to detail
- Excellent written and oral communication skills
- Analytical and a fast learner
- Comfortable picking up new systems and figuring out how something works without a detailed playbook
- Open to relocating to Toronto in the future is a plus
- Experience at a LegalTech, law firm, or high growth technology company is nice to have
- Experience with Clio or similar practice/case management software is nice to have
- Experience creating operational procedures, SOPs, or documentation from scratch is nice to have
- AI-curious or AI-native; experience using AI tools
- Experience with Claude Code or Claude Cowork and the like is nice to have
- Applicants must be currently authorized to work in Canada on a full-time basis now and in the future
Benefits
Comp & perks- Direct exposure to finance, legal ops, HR, and IT in a fast-growing legal/tech business
- Real ownership early in rebuilding the operations function
- Room to grow as the team scales
- Collaborative, AI-first culture
- Possibility of relocating to Toronto as the company's footprint grows