Canadian Mental Health Association Peel Dufferin

Technical Trainer

• Collaborate with program managers and key stakeholders to identify training needs for new product introductions, updates, and employee knowledge gaps
• Design and develop training materials including presentations, manuals, job aids, e-learning modules, and assessments
• Update training resources to reflect current product features, functionalities, and industry best practices
• Facilitate in-person or virtual training sessions
• Assess training effectiveness through evaluations, feedback, and performance metrics
• Prepare reports on training outcomes, participation rates, and ROI
• Align technical training programs with agency goals in collaboration with People & Culture and Education teams
• Partner with managers to address program and team training needs
• Work with project teams to understand new product details and functionalities
• Contribute to planning and potential implementation of a new LMS and other technical systems, including training, administration, reporting, maintenance, and continuous improvement