Implementation Engineer – ERP Integrations

Canals

. Implement integrations between Canals and integration partners, including Eclipse, P21, Infor, SAP, and Acumatica, using standardized templates and API credentials .

Posted 10/22/2026full-timeRemote • New York • United States, Brazil, ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ERP integrations, including data handling, API configuration, and troubleshooting. Strong communication and project management skills are essential for collaborating with cross-functional teams and ensuring successful customer onboarding.

Highest-signal resume keywords

ERP Integration ExpertiseAPI ConfigurationCustomer Implementation ManagementTechnical TroubleshootingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIREST EndpointsJSON PayloadsEclipseP21InforData HandlingAuthentication MethodsIntegration TestingTechnical Account Management

Soft Skills

Strong Communication SkillsExcellent OrganizationProject Management AbilitiesAbility to Explain Technical Concepts

Tools & Technologies

Zendesk

Industry Keywords

SaaSCustomer SuccessTechnical SupportImplementationIntegration Partners

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Implement integrations between Canals and integration partners, including Eclipse, P21, Infor, SAP, and Acumatica, using standardized templates and API credentials
Become an ERP subject-matter expert, understanding data handling, access, authentication, and configuration
Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions
Lead post-sale integration work by collecting access details, configuring endpoints, testing APIs, and validating end-to-end data flow
Troubleshoot integration issues and escalate to the Lead Support Engineer or Engineering when needed
Participate in customer onboarding and go-live calls as the technical owner of the integration process
Document integration steps, ERP nuances, and repeatable best practices
Collaborate with Customer Success, Support, Product, and Engineering to ensure integrations go live smoothly
Occasionally provide Zendesk support as needed
Report to the Head of Implementation

Requirements

What you’ll need

Typically 2–4 years of experience in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
Experience working directly with customers, managing implementations, and troubleshooting integration issues
Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
Experience with ERPs or strong desire to learn Eclipse, P21, and Infor in depth
Strong communication skills and ability to explain technical concepts to technical and non-technical users
Excellent organization and project management abilities
Comfort working in a fast-moving, fully remote environment with high ownership
English proficiency required; Spanish or Portuguese is a plus
Legal right to work in the country where applying
LinkedIn URL, resume, and responses to required application questions

Benefits

Comp & perks

Remote-first, flexible work environment
Professional development and career-growth opportunities
Opportunity to make a meaningful impact at a rapidly growing, profitable company
Work alongside distributed teammates across North and South America
Equal opportunity employment