Canals

Sales

• Build, lead, coach, and develop a team of strategic Account Executives
• Identify and prioritize the largest opportunities across Canals’ verticals
• Help reps develop account plans and navigate long, complex sales cycles involving multiple stakeholders
• Join high-stakes customer meetings and build credibility with senior executives
• Guide deal strategy from initial engagement through negotiation and close
• Run pipeline reviews, forecast calls, and deal strategy sessions
• Hire exceptional sales talent using a thoughtful, consistent evaluation approach
• Develop Account Executives who can repeatedly win large, complex deals
• Partner with sales leadership to set goals and refine the strategic-account approach

Strategic Sales Manager

Account Executive

• Identify and pursue high-value accounts across Canals’ served verticals
• Build account plans mapping stakeholders, priorities, buying processes, and paths to a deal
• Develop relationships with senior executives and become a credible partner in solving consequential business problems
• Lead discovery and connect Canals’ capabilities to customer operations and goals
• Navigate complex evaluations involving multiple teams and decision makers
• Build business cases, manage negotiations, and close seven-figure deals
• Maintain a disciplined pipeline and clearly communicate deal progress and risks
• Collaborate with internal teams to develop solutions and advance opportunities

Strategic Account Executive

Support Engineer

• Respond to customer inquiries via live chat and email while maintaining a 1-minute average first response time
• Troubleshoot product and integration issues and escalate to Support Engineers or Product when needed
• Use Postman to test API endpoints and SQL to run basic debugging or validation queries
• Investigate customer behavior and issues using FullStory session data
• Collaborate with Customer Success Managers and the Solutions team on onboarding and post-launch support
• Document resolutions and update internal Zendesk macros and knowledge base articles
• Identify recurring issues and propose process or product improvements

Strategic Sales Manager

Strategic Account Executive

Technical Support Agent