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Customer Success Manager, Global Strategic Brands
Canary Technologies. Serve as the strategic owner of assigned global strategic accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing global strategic accounts, fostering executive relationships, and driving customer outcomes through effective strategic planning and cross-functional collaboration. Proficient in influencing product direction and advocating for customer needs within the hospitality technology or SaaS sectors.
Highest-signal resume keywords
Enterprise Customer SuccessAccount ManagementStrategic PlanningExecutive CommunicationPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthComplex Stakeholder ManagementProduct Usage MonitoringRisk MitigationDeployment Coordination
Soft Skills
Problem-SolvingInfluencing SkillsRelationship ManagementCross-Functional CollaborationCustomer Advocacy
Certifications & Qualifications
PMP Certification
Industry Keywords
Hospitality TechnologySaaSGlobal EnterprisesMulti-Property ManagementExecutive Business Reviews
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Serve as the strategic owner of assigned global strategic accounts
- Maintain long-term executive and operational relationships
- Coordinate deployments with the Implementation Manager and expansions with Sales
- Lead strategic account planning and develop success plans tied to brand-level outcomes and property-level adoption
- Conduct regular executive business reviews
- Provide insights, surface risks, and identify deeper partnership opportunities
- Ensure smooth transitions from deployment to adoption
- Monitor product usage and adoption across large portfolios
- Mitigate risks and drive customer outcomes
- Partner with Sales to execute expansion opportunities
- Advocate for customer needs with Product, Engineering, and Support
- Influence the product roadmap and resolve escalations
- Promote customer advocacy and turn satisfied brands into Canary champions
Requirements
What you’ll need- BA/BS degree
- 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting
- Preferably experience in hospitality technology or SaaS
- Proven ability to manage complex, multi-stakeholder enterprise accounts
- Strong executive communication skills with ability to influence C-level stakeholders
- Experience in strategic planning and account growth within global or multi-property enterprises
- Ability to work cross-functionally with technical and commercial counterparts
- Strong problem-solving skills and ability to manage competing priorities in fast-paced environments
- PMP certification or equivalent experience is a plus
Benefits
Comp & perks- Unlimited PTO
- Standard holidays plus monthly company-wide Canary Days
- Birthday holiday
- Travel stipend to visit team hubs in San Francisco, New York, or Dallas
- Credit toward stays at Canary hotels
- Minimum 30% discount at select partner hotels globally
- Monthly Self Improvement Club budget
- Professional development learning stipend
- Referral program cash bonus
- Stock option grant, subject to board approval
- Performance-based bonus paid quarterly