Customer Support

Candid Health

. Provide high-quality Level 1 support meeting designated SLAs for billing/claims processing, product functionality and bugs, feature requests, and customer feedback .

Posted 9/18/2026full-timeSan Francisco • California • United StatesJunior💰 $70,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare claims processing and provides high-quality Level 1 support while collaborating cross-functionally with Product, Engineering, and Operations teams. Proficient in creating SOPs and improving support operations with a strong focus on customer service and communication.

Highest-signal resume keywords

Healthcare Claims ProcessingLevel 1 SupportSOP CreationCross-Functional CollaborationExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingTechnical TroubleshootingAPI IntegrationSupport Workflow ImprovementData Security

Soft Skills

Customer-Service OrientationProactive CollaborationAttention to DetailEmpathyProfessionalism

Industry Keywords

HealthtechCustomer SupportProduct FunctionalityFeature RequestsCustomer Feedback

About the role

Key responsibilities & impact

Provide high-quality Level 1 support meeting designated SLAs for billing/claims processing, product functionality and bugs, feature requests, and customer feedback
Work cross-functionally with Product, Engineering, Operations, and Billing teams to answer tickets quickly and accurately
Create SOPs for Support workflows, macros for common questions, and Candid Support Center articles
Identify and prioritize improvements to Support operations and cross-functional collaboration processes
Identify, prioritize, and implement opportunities to improve Support quality
Report to the Customer Support Lead
Ensure customer pain points and feedback are communicated to the Candid team

Requirements

What you’ll need

1-4 years of experience within healthtech support
Familiarity with insurance claims processing is a bonus in the description, but the application form states candidates are only being considered if they have knowledge of healthcare claims processing
Comfort troubleshooting technical issues such as API and platform integrations is a bonus
Ability to frequently interact with Product and Engineering teams and provide detailed notes for technical ticket escalations
Excellent written communication skills
Ability to prioritize tasks against competing tasks
Ability to creatively troubleshoot customer issues without an existing precedent or SOP
Professionalism, respect, empathy, and customer-service orientation
Proactive collaboration and attention to detail, especially regarding data security
Must be legally authorized to work in the United States
Location requirement: San Francisco, Denver, or New York City office, 4 days in-office and 1 day remote per week

Benefits

Comp & perks

Equity
Employee benefits
Hybrid work schedule with 1 day remote per week