Candid Health

Customer Support

• Provide high-quality Level 1 support meeting designated SLAs for billing/claims processing, product functionality and bugs, feature requests, and customer feedback
• Work cross-functionally with Product, Engineering, Operations, and Billing teams to answer tickets quickly and accurately
• Create SOPs for Support workflows, macros for common questions, and Candid Support Center articles
• Identify and prioritize improvements to Support operations and cross-functional collaboration processes
• Identify, prioritize, and implement opportunities to improve Support quality
• Report to the Customer Support Lead
• Ensure customer pain points and feedback are communicated to the Candid team