Retail Sales Associate

Canna Cabana

. Greet customers and discuss the type, quality, and quantity of merchandise or services required.

Posted 9/22/2026part-timeToronto • CanadaJuniorMid-Level💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on cannabis product knowledge and effective communication. Capable of managing inventory, ensuring compliance with regulations, and maintaining store standards while fostering a positive shopping experience.

Highest-signal resume keywords

Cannabis Retail Certification - CannSell LicenseRetail Experience in Sales and Customer ServiceExcellent Written and Verbal Communication SkillsAttention to DetailBasic Mathematical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementCustomer Order PreparationMerchandisingIssue ResolutionTransaction Accuracy

Soft Skills

Team Player MentalityProfessionalismAdaptabilityTact and DiplomacyDesire to Educate Customers

Certifications & Qualifications

Cannabis Retail Certification - CannSell LicenseFirst Aid Certification

Industry Keywords

Cannabis KnowledgeCustomer SatisfactionHealth and Safety ComplianceStore MaintenancePromotional Activities

About the role

Key responsibilities & impact

Greet customers and discuss the type, quality, and quantity of merchandise or services required.
Maintain a high level of product and service knowledge.
Replace used stock, rotate current stock, and ensure satisfactory inventory levels.
Participate in merchandising and promotional activities for accessories.
Ensure store conditions are consistently upheld to established standards.
Adapt communication style to deliver information effectively to a range of individuals.
Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively.
Attempt to calm irate customers by explaining situations and resolving issues.
Take customer orders and prepare products for purchase.
Ensure customer satisfaction with issue resolution and the resolution process.
Assist with merchandise displays and inventory management.
Ensure accuracy in transactions, inventory, and procedures.
Participate in store maintenance.
Work with management and other employees to maximize store sales and in-store presence.
Answer internal and external phone calls and transfer calls appropriately.
Ensure compliance with health, safety, and security regulations.
Abide by company policies and procedures.
Be available to work any shift depending on store operations.

Requirements

What you’ll need

Must provide a copy of completed Cannabis Retail Certification - CannSell License.
Must provide a copy of clean Criminal Background Check prior to start date.
Minimum 2-3 years of Retail Experience in sales and customer service required.
A valid First Aid certification is considered an asset.
Must have knowledge of and passion for cannabis and accessories.
Must be available for shift work according to business needs, Monday to Sunday.
Excellent written and verbal communication skills.
Team player mentality.
Ability to compute basic mathematical problems.
Attention to detail.
Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.
Ability to work nights, holidays and weekends and different locations.

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential