Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

Retail Shift Leader

Learning and Development

• Manage the daily operations and profitability of the cannabis retail establishment according to set goals and business objectives
• Greet and assist customers and model exemplary conduct for staff
• Address customer complaints professionally and ensure positive resolutions
• Ensure compliance with health, safety, and security regulations
• Manage inventory, conduct scheduled inventories, and provide inventory reports
• Increase sales, expand markets, and promote the business to meet goals
• Check deliveries and packing slips, verify invoices, and track expenditures
• Maintain neat merchandise presentation and correct pricing
• Manage product pricing through seasonal changes
• Authorize customer refunds and make purchasing decisions involving volume discounts
• Provide sales, staff, and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, record receipts, track daily revenue, make bank deposits, and reconcile bank statements
• Record Visa and debit accounts
• Supervise staff and coordinate productive operations
• Coordinate with HR on new hires, performance management, and terminations
• Approve timesheets and enter schedules at least two weeks ahead in Dayforce
• Respond to store emergencies and manage the alarm system and codes
• Perform other duties as assigned

Retail Store Manager – Training

Manager

• Assist store management in supervising and facilitating daily store operations
• Oversee the Store Manager’s responsibilities during their absence
• Assist with interviews, promotions, performance reviews and disciplinary actions when requested
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist in creating weekly staffing schedules when requested
• Liaise with store departments to convey information and communicate expectations
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are upheld by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety and security regulations and standards are met
• Oversee and assist in inventory management
• Perform other duties as required

Assistant Store Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift

• Manage the daily operations and profitability of the retail cannabis establishment
• Greet and assist customers while modeling exemplary conduct
• Address and resolve customer complaints professionally
• Ensure compliance with health, safety, and security regulations
• Manage inventory, conduct scheduled inventory counts, and provide inventory reports
• Increase sales, expand markets, and promote the business to meet goals
• Verify invoices, packaging slips, and expenditures
• Maintain neat merchandise presentation and accurate pricing
• Make purchasing decisions involving large quantities and volume discounts
• Provide sales, staff, and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, and track daily revenue
• Make daily bank deposits and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Supervise all staff and coordinate work to ensure productive operations
• Perform other duties as assigned

Retail Store Manager

Sales

• Greet customers and discuss merchandise or service requirements
• Maintain product and service knowledge
• Replace and rotate stock and maintain satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Maintain store conditions to established standards
• Adapt communication style to deliver information effectively
• Handle irate customers and resolve issues professionally
• Take customer orders and prepare products for purchase
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Perform store maintenance and general housekeeping
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer external and internal phone calls
• Adhere to health, safety, security, company policies, and required standards
• ID customers as required by the Cannabis Retail Store Handbook

Retail Sales Associate

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader and role model when SM/ASM is absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM/ASM
• Assist in personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader/role model in the absence of store management
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by staff
• Handle and escalate customer complaints as needed
• Ensure health, safety and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes
• Perform other duties as required

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities when the Store Manager or Assistant Store Manager is absent
• Assist with personnel management and resolve customer service issues
• Direct, guide and instruct store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader and role model
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and applicable legislation are followed
• Handle and escalate customer complaints
• Ensure health, safety and security standards are met during shifts
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities during their absence
• Assist with interviews, promotions, performance reviews, and disciplinary actions when requested
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist in creating weekly staffing schedules when requested
• Liaise with store departments to convey information and communicate expectations
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met
• Oversee and assist with inventory management
• Perform other duties as required

Retail Assistant Store Manager

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities when the Store Manager or Assistant Store Manager is absent
• Assist with personnel management and resolve customer service issues during shifts
• Provide direction, guidance, and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader and role model when management is absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by all staff
• Handle and escalate customer complaints as appropriate
• Ensure health, safety, and security regulations and standards are met
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Serve as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are upheld by all staff
• Handle customer complaints and escalate them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Greet customers and discuss merchandise or services required
• Maintain product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Maintain store conditions to established standards
• Adapt communication style to deliver information effectively
• Handle irate customers and resolve issues professionally
• Take customer orders and prepare products for purchase
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer external and internal phone calls
• Follow health, safety, security, company policies, and procedures
• Work any shift depending on store operations

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
• Attempt to calm irate customers by explaining situations and resolving issues to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance
• Work with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls appropriately
• Ensure compliance with health, safety, and security regulations and required standards
• Abide by company policies and procedures
• Be available to work any shift depending on store operation