Retail Sales Associate

Canna Cabana

. Greet customers and discuss the type, quality, and quantity of merchandise or services required .

Posted 10/22/2026part-timeHamilton • CanadaJuniorMid-Level💰 CA$18 - CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail sales and customer service, with a strong knowledge of cannabis products and accessories. Capable of maintaining inventory accuracy, ensuring customer satisfaction, and adhering to health and safety regulations.

Highest-signal resume keywords

Cannabis Retail Certification - CannSell LicenseRetail Experience in Sales and Customer ServiceExcellent Written and Verbal Communication SkillsAttention to DetailFirst Aid Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Mathematical ComputationMerchandisingCustomer Order PreparationIssue Resolution

Soft Skills

Team Player MentalityProfessionalismAdaptability in CommunicationTact and DiplomacyCustomer Education

Certifications & Qualifications

Cannabis Retail Certification - CannSell LicenseFirst Aid Certification

Industry Keywords

Cannabis KnowledgeRetail SalesCustomer ServiceHealth and Safety RegulationsInventory Accuracy

About the role

Key responsibilities & impact

Greet customers and discuss the type, quality, and quantity of merchandise or services required
Maintain a high level of product and service knowledge
Replace used stock, rotate current stock, and ensure satisfactory inventory levels
Participate in merchandising and promotional activities for accessories
Ensure store conditions are consistently upheld to established standards
Adapt communication style to deliver information effectively to a range of individuals
Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
Attempt to calm irate customers and resolve issues to the best of your abilities
Take customer orders and prepare products for purchase
Ensure customer satisfaction with issue resolution and the resolution process
Assist with merchandise displays and inventory management
Ensure accuracy in transactions, inventory, and procedures
Participate in store maintenance
Work with management and other employees to maximize store sales and in-store presence
Answer internal and external phone calls and transfer calls appropriately
Ensure health, safety, and security regulations and required standards are met
Follow company policies and procedures as directed by Store/Assistant Managers
Be available to work any shift depending on store operations

Requirements

What you’ll need

Must provide a copy of completed Cannabis Retail Certification - CannSell License
Must provide a copy of clean Criminal Background Check prior to start date
Minimum 2-3 years of Retail Experience in sales and customer service required
A valid First Aid certification is considered an asset
Must have knowledge of and passion for cannabis and accessories
Must be available for shift work according to business needs, Monday to Sunday
Excellent written and verbal communication skills
Team player mentality
Ability to compute basic mathematical problems
Attention to detail
Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice
Ability to work nights, holidays and weekends and different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry
Significant opportunity for growth, experience and learning