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Retail Shift Leader
Canna Cabana. Provide assistance to store management in supervising and facilitating the daily operations of the store .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail operations, ensuring compliance with health and safety regulations while achieving sales targets. Proficient in training and motivating staff, with a focus on exemplary customer service and effective communication.
Highest-signal resume keywords
SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementBasic Office AdministrationSales OrientationHealth and Safety Legislation UnderstandingTime Management
Soft Skills
Teamwork SkillsCommunication SkillsDiplomacyMotivational SkillsPositive Work Attitude
Certifications & Qualifications
SellSafe CertificationFirst Aid Certification
Industry Keywords
RetailCannabis IndustryCustomer ServiceStore OperationsKPI Achievement
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
- Assist in personnel management when on shift and resolve customer service issues
- Provide direction, guidance, and instruction to store associates
- Ensure store conditions meet established standards
- Assist with staffing levels when requested
- Act as the sales and customer service leader and role model in the absence of the SM/ASM
- Greet and assist customers while modeling exemplary conduct
- Ensure company policies and relevant legislation are followed by all staff
- Handle customer complaints and escalate them when necessary
- Ensure health, safety, and security regulations and standards are met on shift
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and be accountable for inventory processes on shift
Requirements
What you’ll need- Must have valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training required
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
- A valid First Aid certification is considered an asset
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude is essential
- Ability to work nights, holidays and weekends and different locations
Benefits
Comp & perks- Unlimited bonus earning potential
- Significant opportunity for growth, experience and learning
- Part-time, permanent employment