Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating daily store operations .

Posted 9/21/2026part-timeWaterloo • CanadaSenior💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring effective communication and teamwork.

Highest-signal resume keywords

CannSell CertificationSales and Service OrientationInventory ManagementFirst Aid CertificationRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Office AdministrationSales Target AchievementHealth and Safety ComplianceMicrosoft Office Proficiency

Soft Skills

Time ManagementTeamworkCustomer ServiceCommunication SkillsDiplomacy

Certifications & Qualifications

CannSell CertificationFirst Aid CertificationPolice Background Check

Industry Keywords

Retail IndustryCannabis IndustryUnionized EnvironmentCustomer Complaints ResolutionStore Operations

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management when on shift and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as sales and customer service leader/role model in the absence of the Store Manager or Assistant Store Manager
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed by all staff
Handle customer complaints and escalate them as necessary
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and remain accountable for inventory processes on shift

Requirements

What you’ll need

Part-time Shift Leader position
Must have valid CannSell to work in a retail cannabis store
Must have or be able to successfully complete a Police Background Check
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
Valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays, weekends, and at different locations
Working experience in a unionised environment/store is preferred

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential