Retail Shift Leader

Canna Cabana

. Assist store management in supervising and facilitating the daily operations of the store.

Posted 10/28/2026part-timeNorth York • CanadaSenior💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring effective communication and teamwork.

Highest-signal resume keywords

CannSell CertificationSales Target AchievementCustomer Service LeadershipInventory ManagementFirst Aid Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Operations ManagementSales OrientationInventory ProcessesBasic Office AdministrationHealth and Safety Legislation

Soft Skills

Time ManagementTeamworkEffective CommunicationDiplomacyMotivational Leadership

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

CannSell CertificationFirst Aid Certification

Industry Keywords

Retail IndustryCannabis IndustryCustomer ServiceSales GoalsHealth and Safety Standards

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating the daily operations of the store.
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager.
Assist with personnel management while on shift and resolve customer service issues.
Provide direction, guidance, and instruction to store associates.
Ensure store conditions meet established standards.
Assist with staffing levels when requested.
Act as the sales and customer service leader and role model in the absence of the Store Manager or Assistant Store Manager.
Greet and assist customers while modeling exemplary conduct.
Ensure company policies and applicable legislation are followed.
Handle and escalate customer complaints as necessary.
Ensure health, safety, and security regulations and standards are met.
Achieve sales targets and store-level KPIs.
Ensure employees pursue sales goals.
Oversee and assist with inventory management and inventory processes on shift.

Requirements

What you’ll need

Must have valid CannSell to work in a retail cannabis store.
Must have or be able to successfully complete a Police Background Check.
Demonstrated sales and service orientation required.
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred.
A valid First Aid certification is considered an asset.
Excellent time management and prioritizing skills required.
Demonstrated ability to train and motivate staff required.
Skills to monitor and lead by example as required.
Basic office administration skills required.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
Strong customer service and troubleshooting skills.
A well-defined sense of diplomacy.
Excellent teamwork and team-building skills.
Thorough understanding of applicable health and safety legislation.
A professional, responsive, and positive work attitude is essential.
Ability to work any shift based on business needs, Monday to Sunday.
Ability to work nights, holidays, weekends, and at different locations.

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential