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Retail Shift Leader
Canna Cabana. Provide assistance to store management in supervising and facilitating the daily operations of the store .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail operations, with a focus on achieving sales targets and maintaining high customer service standards. Proficient in staff training, inventory management, and compliance with health and safety regulations.
Highest-signal resume keywords
SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementSales OrientationBasic Office AdministrationHealth and Safety Legislation KnowledgeFirst Aid Certification
Soft Skills
Time ManagementTeamwork SkillsEffective CommunicationDiplomacyStaff Motivation
Certifications & Qualifications
SellSafe CertificationFirst Aid Certification
Industry Keywords
Retail IndustryCannabis IndustryCustomer ServiceSales GoalsStore Operations
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
- Assist in personnel management and resolve customer service issues as needed
- Provide direction, guidance, and instruction to store associates
- Ensure store conditions meet established standards
- Assist with staffing levels when requested
- Act as the sales and customer service leader/role model in the absence of the SM/ASM
- Greet and assist customers while modeling exemplary conduct
- Ensure company policies and relevant legislation are followed by all staff
- Handle customer complaints and escalate them when necessary
- Ensure health, safety, and security regulations and standards are met during shifts
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and shift inventory processes
Requirements
What you’ll need- Must have valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training required
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
- A valid First Aid certification is considered an asset
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude is essential
- Ability to work nights, holidays and weekends and different locations
Benefits
Comp & perks- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
- Part-time, permanent employment