Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating the daily operations of the store .

Posted 9/21/2026full-timeCalgary • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in retail operations, ensuring compliance with health and safety regulations while achieving sales targets. Proficient in personnel management, customer service, and effective communication across all organizational levels.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Office AdministrationSales and Service OrientationHealth and Safety Legislation UnderstandingFirst Aid Certification

Soft Skills

Time ManagementTeamwork SkillsStaff Training and MotivationDiplomacyPositive Work Attitude

Certifications & Qualifications

SellSafe CertificationFirst Aid Certification

Industry Keywords

Retail IndustryCannabis IndustryCustomer Complaints HandlingSales Goals PursuitStore Operations Supervision

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
Assist in delivering key personnel management when on shift and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Serve as the sales and customer service leader/role model in the absence of the SM/ASM
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are upheld by staff
Handle and escalate customer complaints as necessary
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees on shift actively pursue sales goals
Oversee and assist with inventory management and be accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays and weekends and different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry