Retail Shift Leader

Canna Cabana

. Assist store management in supervising and facilitating daily store operations .

Posted 9/22/2026part-timeNiagara Falls • CanadaSenior💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while ensuring adherence to company policies and standards.

Highest-signal resume keywords

Valid CannSell CertificationSales Target AchievementCustomer Service OrientationInventory ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsInventory ManagementSales Target AchievementBasic Office AdministrationHealth and Safety Legislation

Soft Skills

Time ManagementTeamworkCommunication SkillsDiplomacyProblem-Solving

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

Valid CannSell CertificationFirst Aid Certification

Industry Keywords

Retail IndustryCannabis IndustryCustomer ServicePersonnel ManagementStore Operations

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as sales and customer service leader or role model in the absence of store management
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed
Handle and escalate customer complaints as necessary
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and shift inventory processes

Requirements

What you’ll need

Must have valid CannSell to work in a retail cannabis store
Must have or be able to successfully complete a Police Background Check
Demonstrated sales and service orientation
Minimum of 2 years work experience in the retail industry; cannabis industry preferred
Valid First Aid certification considered an asset
Excellent time management and prioritizing skills
Ability to train and motivate staff
Skills to monitor and lead by example
Basic office administration skills
High proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Ability to communicate verbally and in writing with individuals at all organizational levels
Strong customer service and troubleshooting skills
Sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays, weekends, and at different locations

Benefits

Comp & perks

Significant opportunity for growth, experience and learning
Unlimited bonus earning potential
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand