Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating the daily operations of the store .

Posted 9/30/2026full-timeCalgary • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring adherence to company policies and health regulations while achieving sales targets. Proficient in staff training, customer service excellence, and effective communication across all organizational levels.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service SkillsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementBasic Office AdministrationMicrosoft Office ProficiencySales and Service OrientationHealth and Safety Legislation Understanding

Soft Skills

Time ManagementEffective CommunicationTeamworkDiplomacyMotivational Skills

Certifications & Qualifications

SellSafe CertificationFirst Aid Certification

Industry Keywords

RetailCannabis IndustryCustomer Complaints ResolutionStore OperationsKPI Achievement

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the Store Manager's responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with key personnel management while on shift and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels meet business needs when requested
Act as the sales and customer service leader/role model in the absence of the Store Manager or Assistant Store Manager
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are adhered to by all staff
Handle customer complaints and escalate as necessary
Ensure health, safety, and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist in inventory management and remain accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays and weekends and different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Full-time, permanent employment