Retail Shift Leader

Canna Cabana

. Supervise, co-ordinate, and provide direction, guidance, and instruction to sales associates during assigned shifts .

Posted 10/7/2026full-timeCanmore • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and training capabilities in a retail environment, with a focus on sales targets, customer service excellence, and compliance with cannabis regulations. Proficient in inventory management and operational procedures to ensure a positive shopping experience.

Highest-signal resume keywords

Cannabis Retail ExperienceSales and Service OrientationValid SellSafe CertificationInventory ManagementEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Handling ProceduresInventory ControlBasic Office AdministrationMicrosoft Office ProficiencyCustomer Service Training

Soft Skills

Time ManagementProblem SolvingStaff MotivationLeadership

Certifications & Qualifications

Valid SellSafe CertificationValid First Aid Certification

Industry Keywords

Cannabis ProductsRetail RegulationsHealth and Safety LegislationCustomer Identification VerificationStore Operations

About the role

Key responsibilities & impact

Supervise, co-ordinate, and provide direction, guidance, and instruction to sales associates during assigned shifts
Authorize payments, refunds, exchanges, and merchandise returns in accordance with company policy
Sell cannabis products and accessories, greet and assist customers, and ensure a positive shopping experience
Resolve customer requests, complaints, operational issues, and supply shortages, escalating to management where required
Maintain inventory and support receiving, stocking, merchandising, product availability, and inventory control
Train employees on company standards, customer service expectations, and operational procedures
Handle cash transactions, reconciliations, deposits, and cash-handling procedures
Act as key holder for opening and/or closing the store and securing the premises
Verify customer identification and enforce Alberta minimum-age requirements and cannabis retail regulations
Ensure secure storage, handling, sale, and documentation of cannabis products
Support sales targets and sales initiatives
Maintain store cleanliness, organization, visual merchandising, and presentation
Ensure compliance with workplace health and safety policies, security procedures, and applicable legislation
Support the Store Manager and Assistant Store Manager with daily operations and assume leadership responsibilities in their absence

Requirements

What you’ll need

Completion of secondary school is required
Minimum of 2 years of retail work experience is required
Cannabis retail experience is preferred
Demonstrated sales and service orientation
Ability to train, motivate, and lead staff
Strong time-management, prioritization, and problem-solving skills
Basic office administration skills
Proficiency with the Microsoft Office suite
Effective verbal and written communication skills in English
Thorough understanding of applicable health and safety legislation
Ability to work evenings, weekends, holidays, and split shifts
Ability to work at different store locations
Valid SellSafe certification as required by the AGLC
Must meet all AGLC licensing/registration requirements applicable to retail cannabis staff
Successful completion of all mandatory company compliance and health & safety training
Valid First Aid certification is considered an asset

Benefits

Comp & perks

Permanent, full-time employment
Minimum 30 hours per week; schedule described as 40 hours per week
Split-shift schedule with an unpaid break between shifts
Flexible scheduling, including evenings, weekends, and holidays
Rotation between Canmore and Banff store locations
Professional training, including mandatory company compliance and health & safety training