Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating the daily operations of the store .

Posted 10/2/2026full-timeCranbrook • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on achieving sales targets and ensuring compliance with health and safety regulations. Proficient in training and motivating staff while providing exceptional customer service.

Highest-signal resume keywords

Selling It Right CertificationCustomer Service SkillsSales Target AchievementInventory ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail OperationsInventory ManagementBasic Office Administration SkillsMicrosoft Office ProficiencyHealth and Safety Legislation Knowledge

Soft Skills

Time ManagementEffective CommunicationTeamworkDiplomacyMotivational Skills

Certifications & Qualifications

Selling It Right CertificationFirst Aid Certification

Industry Keywords

Retail IndustryCannabis IndustryCustomer Service OrientationShift Work AvailabilityCriminal Background Check

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of the SM/ASM
Assist in personnel management when on shift and resolve customer service issues as needed
Provide direction, guidance and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as the sales and customer service leader/role model in the absence of the SM/ASM
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are adhered to by all staff
Handle customer complaints and escalate when necessary
Ensure health, safety and security regulations and standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees on shift actively pursue sales goals
Oversee and assist in inventory management and be accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid Selling It Right certification to work in a retail cannabis store
Must provide a copy of clean Criminal Background Check prior to start date
Completion of high school and College/CEGEP/vocational or technical training required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
A valid First Aid certification is considered an asset
Demonstrated sales and service orientation required
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
Well-defined sense of diplomacy
Excellent teamwork and team building skills
Must be available for shift work any time according to business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different locations
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude is essential

Benefits

Comp & perks

Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry
Significant opportunity for growth, experience and learning