Retail Shift Leader

Canna Cabana

. Assist store management in supervising and facilitating daily store operations .

Posted 10/5/2026full-timeOttawa • CanadaSenior💰 CA$19 - CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and compliance with health and safety regulations. Proficient in training and motivating staff while managing daily store activities effectively.

Highest-signal resume keywords

CannSell CertificationSales And Service OrientationRetail Industry ExperienceFirst Aid CertificationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales Target AchievementCustomer Service SkillsOffice Administration SkillsHealth And Safety Compliance

Soft Skills

Time ManagementTeamwork SkillsEffective CommunicationProblem-Solving SkillsPositive Work Attitude

Certifications & Qualifications

CannSell CertificationFirst Aid CertificationPolice Background Check

Industry Keywords

Retail OperationsCannabis IndustryCustomer Complaints HandlingStore ManagementKPI Achievement

About the role

Key responsibilities & impact

Assist store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
Assist with personnel management while on shift and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Ensure store conditions meet established standards
Assist with staffing levels when requested
Act as sales and customer service leader or role model in the absence of the Store Manager or Assistant Store Manager
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are followed
Handle customer complaints and escalate them as necessary
Ensure health, safety, and security regulations and standards are met
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and shift inventory processes

Requirements

What you’ll need

Must have valid CannSell to work in a retail cannabis store
Must have or be able to successfully complete a Police Background Check
Demonstrated sales and service orientation required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
A valid First Aid certification is considered an asset
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude
Ability to work any shift based on business needs, Monday to Sunday
Ability to work nights, holidays, weekends, and at different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry