Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating daily store operations .

Posted 10/6/2026full-timeBanff • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, with a focus on sales achievement, customer service excellence, and effective team management. Proficient in maintaining compliance with health and safety standards while fostering a positive work environment.

Highest-signal resume keywords

SellSafe CertificationRetail Industry ExperienceSales Target AchievementCustomer Service OrientationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementOffice AdministrationSales Goal MonitoringHealth and Safety ComplianceMicrosoft Office Proficiency

Soft Skills

Time ManagementEffective CommunicationTeamworkDiplomacyMotivational Skills

Certifications & Qualifications

SellSafe Certification

Industry Keywords

Retail OperationsCustomer ServiceSales KPIsCannabis IndustryPersonnel Management

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating daily store operations
Oversee Store Manager responsibilities in the absence of the SM or ASM
Assist with personnel management and resolve customer service issues
Provide direction, guidance, and instruction to store associates
Maintain store conditions according to established standards
Assist with staffing levels when requested
Serve as the sales and customer service leader and role model when SM/ASM are absent
Greet and assist customers while modeling exemplary conduct
Ensure company policies and relevant legislation are upheld
Handle and escalate customer complaints as necessary
Ensure health, safety, and security standards are met during shifts
Achieve sales targets and store-level KPIs
Ensure employees actively pursue sales goals
Oversee and assist with inventory management and shift inventory processes

Requirements

What you’ll need

Must have valid SellSafe Certification
Completion of high school and college/CEGEP/vocational or technical training required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
Demonstrated sales and service orientation required
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
A well-defined sense of diplomacy
Excellent teamwork and team-building skills
Thorough understanding of applicable health and safety legislation
A professional, responsive, and positive work attitude is essential
Ability to work nights, holidays and weekends and different locations

Benefits

Comp & perks

Unlimited bonus earning potential
Significant opportunity for growth, experience and learning
Opportunity to work for a growing company positioned to become a globally recognized cannabis brand