Retail Shift Leader

Canna Cabana

. Provide assistance to store management in supervising and facilitating the daily operations of the store .

Posted 9/17/2026full-timeVancouver • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in retail operations, ensuring compliance with health and safety regulations while achieving sales targets. Proficient in staff training, customer service excellence, and effective communication across all organizational levels.

Highest-signal resume keywords

Selling It Right CertificationCustomer Service OrientationSales Target AchievementTeam Leadership and TrainingMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementBasic Office AdministrationSales Goal PursuitHealth and Safety ComplianceTroubleshooting Skills

Soft Skills

Time ManagementEffective CommunicationTeamwork SkillsDiplomacyPositive Work Attitude

Certifications & Qualifications

Selling It Right CertificationFirst Aid Certification

Industry Keywords

Retail Industry ExperienceCannabis Industry ExperienceCriminal Background CheckShift Work AvailabilityCustomer Complaint Resolution

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide assistance to store management in supervising and facilitating the daily operations of the store
Oversee the responsibilities of the Store Manager in the absence of SM/ASM
Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
Provide direction, guidance and instruction to store associates
Ensure store conditions are consistently upheld to established standards
Assist in ensuring staffing levels adequately meet business needs when requested
Be the sales and customer service leader and role model in the absence of SM/ASM
Greet and assist customers while modeling exemplary conduct to other staff
Ensure company policies and relevant legislation are consistently adhered to by all staff
Handle customer complaints and escalate when necessary
Ensure health, safety and security regulations and required standards are met on shift
Achieve sales targets and store-level KPIs
Ensure employees on shift actively pursue sales goals
Oversee and assist in inventory management and be accountable for inventory processes on shift

Requirements

What you’ll need

Must have valid Selling It Right certification to work in a retail cannabis store
Must provide a copy of clean Criminal Background Check prior to start date
Completion of high school and College/CEGEP/vocational or technical training required
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
A valid First Aid certification is considered an asset
Demonstrated sales and service orientation required
Excellent time management and prioritizing skills required
Demonstrated ability to train and motivate staff required
Skills to monitor and lead by example as required
Basic office administration skills required
High level of proficiency with Microsoft Office productivity suite
Highly effective teamwork skills
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
Strong customer service and troubleshooting skills
Well-defined sense of diplomacy
Excellent teamwork and team building skills
Must be available for shift work any time according to business needs, Monday to Sunday
Ability to work nights, holidays and weekends and different locations
Thorough understanding of applicable health and safety legislation
Professional, responsive, and positive work attitude is essential

Benefits

Comp & perks

Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry
Significant opportunity for growth, experience and learning