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Retail Shift Leader
Canna Cabana. Provide assistance to store management in supervising and facilitating the daily operations of the store .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail operations, with a focus on achieving sales targets and ensuring compliance with health and safety regulations. Proficient in personnel management, customer service, and effective communication across all levels of the organization.
Highest-signal resume keywords
CannaSell SK CertificationRetail Industry ExperienceSales and Service OrientationFirst Aid CertificationInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Office Administration SkillsMicrosoft Office ProficiencySales Target AchievementInventory ManagementHealth and Safety Legislation Knowledge
Soft Skills
Time ManagementTeamwork SkillsCustomer Service SkillsDiplomacyStaff Training and Motivation
Certifications & Qualifications
CannaSell SK CertificationFirst Aid CertificationCriminal Background Check
Industry Keywords
Retail OperationsCustomer ServiceSales GoalsHealth and Safety StandardsCannabis Industry Experience
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
- Assist in delivering key personnel management duties and resolve customer service issues as needed
- Provide direction, guidance and instruction to store associates
- Ensure store conditions meet established standards
- Assist with staffing levels when requested
- Act as the sales and customer service leader or role model in the absence of the SM/ASM
- Greet and assist customers while modeling exemplary conduct
- Ensure company policies and relevant legislation are followed
- Handle and escalate customer complaints as necessary
- Ensure health, safety and security regulations and standards are met during shifts
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and remain accountable for inventory processes on shift
- Perform other duties as required
Requirements
What you’ll need- Must already have, or be able to quickly obtain, CannaSell SK certification before first day of work
- Completion of high school and College/CEGEP/vocational or technical training required
- Must provide a copy of clean Criminal Background Check prior to start date
- Minimum of 2 years work experience in the retail industry required
- Cannabis industry experience preferred
- A valid First Aid certification is considered an asset
- Demonstrated sales and service orientation required
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays and weekends and different locations
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- Well-defined sense of diplomacy
- Excellent teamwork and team building skills
- Thorough understanding of applicable health and safety legislation
- Professional, responsive, and positive work attitude is essential
Benefits
Comp & perks- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
- Part-time permanent employment
- Opportunity to work for a growing company positioned to become a globally recognized cannabis brand